I've had a Hotmail email account for many years and my profile has my name, address, photo, DOB, etc. Right now, I need a document that shows the email address is registered to me. How do I request a hardcopy of my account details from Microsoft?
Obviously, for someone else's account, this would have to be done through a legal request but what are the steps for requesting my own account information and is there a way to expedite this request (don't mind paying a fee)?
Thank you!
SY.
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My OS:
Win XP SP3
IE v 8.0.6001.18702IC
Silverlight v 5.1.20513.0
I have migrated from hotmail to outlook.com and am at the point ditching my hotmail email address and moving to google mail. I cannot believe that Microsoft has so irresponsibly launched a new email service that is so riddled with problems, doesn't even allow attaching files and seems to have conflicts with other components of the MS suite of applications!!
And this issue seems to have been dragging on for months and months! Unforgivable.
My problem is as follows:
- I create a new email
- I click on the "Insert" button
- I click on "Files as Attachments"
- I select a file to attach
- If it's a tiny file (eg. a 32kb .txt notepad document or a 172kb .jpg image file), it will immediately attach, no problem
- But if it's anything like a 1.3mb pdf doc or larger, the blue status bar moves all the way across the icon that repesents the document, but it never completes. The uploaded status remains as "Uploaded 0 of 1"
- If it's an even bigger document, eg. an 8mb zip file, the blue bar never even appears. I just see the green status segment bar in the status bar of IE bottom of screen, growing until complete, but again the job never completes.
And yes, I've already tried:
- uninstalling and re-installing Silverlight
- re-setting IE back to its virginal install state
- etc
I am seriously, very unhappy.
MS is about to lose a 15 year hotmail customer!
Ok..here we go again. Same issue as others when updating this Security stuff. So here I am trying to help another Hotmail Account user...why? Because in order to get support for your problem, you have to sign in with your Hotmail account. Well, thats wonderful unless the problem is with your Hotmail email. So how is this user supposed to request support from MS if your Hotmail is the very account she cannot access. Just going around in circles.
So she updated her security info....so now we have a 30 day waiting period. Microsoft, you CANNOT be serious. So she has no access to email for 30 days. Wow......really...and yet your a Company that seems to wrap an email address around everything you do, making EMAIL THE MOST IMPORTANT INTEGRATED PART OF THE PUZZLE, and if that person EVER has an email issue, seems like the whole world will blow up in ones face.
She has tried repeatedly to sign in and is always faced with:
"We have a waiting period for the updates to take effect. Come back at (30 days from now) Xmas and maybe we'll let you log in. Once this is deleted, you'll have to go through this whole process again with info you have access to"
hahahah, sure and then what...wait another 30 days??
So she is going to be without emauil for 60 days.....minimum??
Not sure if you could have sent her a bigger invetation to join an alternate online email provider. Having to wait 30 days to get into email is by far the most insane thing I have ever heard.
Can you tell Steve he won't have email for 30 days too....Just wanna see the look on his face. Tell him your doing some minor updates which shouldn't take to long.
What A Joke......
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