... on my drop down box under the "Manage" tab and Outlook won't allow me to create a group with the people I want. I went online and have the correct instructions to build a group  - it's just not letting me do it.  I have an older version of Outlook, probably 2003.

I have 12 people and 13 e-mails to add, but it keeps building me a "group" of 7 people.  The same people - over and over again when I keep trying to re-do it.  The group function ignores the other 5 people even though they have msn and gmail addresses. 

I even made sure each person is in my personal address list. 

then I though I'd just build a secondary group -- it only added the first person to the list and ignored the other 4 people. 

1) Why is my manage drop down box different than it should be (missing the "manage groups" option).

2) Why can't I add whoever I want to to my group/s? 

What is wrong and how can I fix this?



Finally, is there any backdoor way to contact Microsoft and get help? 

Using Outlook 2007 still.  Distribution list does not appear as a choice in the drop down box when creating an email.  Going to the contact list, there it is with all the members.  How do I get it to appear as a choice in the drop down?  Other lists appear.  I have deleted it and recreated it.  I have closed Outlook and even rebooted.  Same thing - no choice appears for the list.

I'd appreciate any help.

Every time I write a new email message to a contact listed under S another email address for a deleted contact still keeps popping up in the drop down box.

This person is not in my contact list and all emails from and to them are deleted. So why can't I get rid of their email address?  

how can I delete the e mail adresses which appear in the drop down box when I enter my initial to sign in