Messenger does not allow video calls even after setup the audio and video

15. August 2012 · Write a comment · Categories: Messenger · Tags: , , , , , , , , ,

Hi,

I have the following system:

 

Hardware: Acer Aspire 5720G with Crystal eye camera embbeded,

Software: Windows 7 professional SP1, windows live messenger: version 2012 (build 16.4.3503.728)

 

I have configured in tools/set-up audio and video both systems and i see my camera working and after click on "finish", i cannot make a video call (only allow me a voice call) with another user that I'm sure that have camera installed and working.

 

Why i cannot make any video calls??

 

Best regards, Mauricio