19. May 2014 · Write a comment · Categories: Uncategorized · Tags: ,

Since the last forced updated installing IE11 the only Windows Live program that works is One Drive.  WL Mail, WL Photo Gallery, and WL Movie Maker no longer function.  MME console snap-ons still work, as does Media Player.  Below are details from the behavior observed.  System starts as normal, signed into One Drive, it works fine.  WL Mail fails on open, checked WL Photo Gallery, exact same behavior.  Same with WL Movie Maker.  Have checked Update center and found 2 failed updates, namely Silverlight (KB2932677) and a .Net framework update 4.5 amd 4.5.1 (KB2931368) but fairly sure they are not related.  Previous MS update KB2670838 had created similar behavior in the past and required me to uninstall the update.  Checking Installed updates I found it was forced installed on 5/14/2014 directly after IE11 was installed.  The last time I un-installed the update it rolled be back to IE9.  I would not like to do this but feel it might be required.

Faulting application name: wlmail.exe, version: 16.4.3522.110, time stamp: 0x52d0649f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x03194a40
Faulting process id: 0x1c74
Faulting application start time: 0x01cf7310d2860ca2
Faulting application path: D:\Program Files (x86)\Windows Live\Mail\wlmail.exe
Faulting module path: unknown
Report Id: 104592e4-df04-11e3-a770-5404a6c58812


Faulting application name: WLXPhotoGallery.exe, version: 16.4.3522.110, time stamp: 0x52d064ca
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x07ed2d70
Faulting process id: 0x2344
Faulting application start time: 0x01cf731163d09f28
Faulting application path: D:\Program Files (x86)\Windows Live\Photo Gallery\WLXPhotoGallery.exe
Faulting module path: unknown
Report Id: a2aa9634-df04-11e3-a770-5404a6c58812

Faulting application name: MovieMaker.exe, version: 16.4.3522.110, time stamp: 0x52d064f7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x144271f0
Faulting process id: 0x1158
Faulting application start time: 0x01cf731102abfd95
Faulting application path: D:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe
Faulting module path: unknown
Report Id: 4221986f-df04-11e3-a770-5404a6c58812

12. March 2014 · Write a comment · Categories: Uncategorized · Tags: ,

I have tried the Offline full version 2012    and the online version via download and run from site , all just get to the UAC  , and then naturally select YES . wait and wait and nothing happens .

I did have it installed  earlier this week, but I keep getting a closing of the Program in 10 seconds problem. so have been trying all sorts of ways to fix. including a full wipe of the hard drive and clean install of windows 7 home 32bit.

trying once again to solve issue , but now I cannot get installers to work.

when mail was sort of running   I did retrive this info(below) that might help.

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Faulting application name: wlmail.exe, version: 15.4.3555.308, time stamp: 0x4f59707e
Faulting module name: wlupdate.16.4.9.0.dll, version: 16.4.3522.110, time stamp: 0x52d064f2
Exception code: 0xc000001d
Fault offset: 0x000535b8
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13


- System

  - Provider

   [ Name]  Application Error
 
  - EventID 1000

   [ Qualifiers]  0
 
   Level 2
 
   Task 100
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2014-03-03T06:52:01.000000000Z
 
   EventRecordID 1269
 
   Channel Application
 
   Computer (Hidden for forum use)
 
   Security

- EventData

   wlmail.exe
   15.4.3555.308
   4f59707e
   wlupdate.16.4.9.0.dll
   16.4.3522.110
   52d064f2
   c000001d
   000535b8


Faulting application name: wlmail.exe, version: 15.4.3555.308, time stamp: 0x4f59707e
Faulting module name: wlupdate.16.4.9.0.dll, version: 16.4.3522.110, time stamp: 0x52d064f2
Exception code: 0xc000001d
Fault offset: 0x000535b8
Faulting process id: 0xb34
Faulting application start time: 0x01cf36acfc752366
Faulting application path: C:\Program Files\Windows Live\Mail\wlmail.exe
Faulting module path: C:\Users\Hidden for Forum use \AppData\Local\Microsoft\Windows Live\Installer\Catalog\wlupdate.16.4.9.0.dll
Report Id: 572df5c6-a2a0-11e3-a338-c30f80717d68

SkyDrive used to work, but has since stopped working (Windows 8, Surface Pro).
Every time SkyDrive starts, it seems to exit (fatal crash).

Event viewer shows:
Faulting application name: SkyDrive.exe, version: 17.0.2011.627, time stamp: 0x51ccda6e
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0x80000003
Fault offset: 0x00089bfc
Faulting process id: 0xa18
Faulting application start time: 0x01ce97c1dd34c35b
Faulting application path: C:\Users\XXXXXX\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
Faulting module path: C:\windows\SYSTEM32\KERNELBASE.dll
Report Id: 1ccc2938-03b5-11e3-bf04-0050b65e4c35
Faulting package full name:
Faulting package-relative application ID:

I've tried reinstalling SkyDrive and have tried setting disableIncreasedUploadPerf = true
No luck.