I have not been able to access hotmail/outlook since this morning, let alone send an email.  Even more frustrating - I went to tech support and chatted with a "certified" vendor who tried to tell me my computer was under attack my polymorphic viruses and that he/she could fix everything for $250! After telling him there are no risks according to my updated antivirus software, he said antivirus software could not detect polymorphic viruses and I needed this service to fix my outlook problem.  This is very, very disconcerting....
Every time that access my Hotmail account thru out look I am getting this massage "Explore has encounter a problem and needs to close" Explorer is OK when I surface the internet is only in Outlook the problem, my antivirus software does not detect any problems "Norton" 
I logged in to my account this morning - no problems at all.  I found  I had two new mails.  I tried to access the first one only to have my anti virus say it was blocked 'malware detected'  Now I can;t access any of the folders.  What can I do ????  Please help
Just got my laptop on the weekend, and everything was functional, when I discovered today I could not open messenger. As of yesterday, it worked, and between then and now I neither updated or changed anything. I tried restarting, uninstalling then reinstalling, but had this error come up.

I suspect it might have to do with my antivirus, since the program is apparently competitive and forced me to remove Essentials antivirus software along with Spybot during install, but up until yesterday left messenger alone. It leaves me confused, since this is a completely new laptop.

I run Windows 7 and currently have all Updates installed. The Antivirus is Titanium. Any help would be greatly appreciated and I'll provide any specs willingly.