I have not been able to access hotmail/outlook since this morning, let alone send an email.  Even more frustrating - I went to tech support and chatted with a "certified" vendor who tried to tell me my computer was under attack my polymorphic viruses and that he/she could fix everything for $250! After telling him there are no risks according to my updated antivirus software, he said antivirus software could not detect polymorphic viruses and I needed this service to fix my outlook problem.  This is very, very disconcerting....