We'll be waiting for a response.
My cousins account got a virus, and she can sign in but not access her emails. Tried to recover it via Account Recovery but she doesn't have enough information about the account that is required there. Tried to send the security code to her phone, but
the service says that it's not working. She's does not write many letters, just gets her monthly bills to her email so it's very essential for her to recover it. If somebody could help us recover her account, we can give more information about it. At least
we'll try to give as much as we know.
Hello,
My name is Miriam and I have called on several occasion to receive the access code that accompanies the link to unlock and regain access to my original account, *** Email address is removed for privacy ***
I have opened a new account to which escalations can hopefully send the access code and link to unlock my account. The new email account is *** Email address is removed for privacy ***
I have two reference numbers provided by escalations technical support at Microsoft. These reference #'s are 1212072274 and 1212244989
I have sent an account recovery request on July 16th and July 18th, and have received an email titles "Final Update" on July 18th.
I received a request for feedback on July 22nd, to which I provided feedback.
I provided an account recovery request on July 24, with Issue # 94666509
I received another Final Update on July 24th regarding my locked out account *** Email address is removed for privacy ***
I have received a Windows Live Customer Support Response on July 26th, with Reference # SRX1212072274ID. This email stated that I had received a password reset link to my alternate email address *** Email address is removed for privacy ***
Upon attempting to access this link, I was asked for a password/code which was never provided to me with the link. As a result, when I attempted to access this link a second time, I was advised that it had already expired.
I contacted Windows Live Customer Support again, and on July 27th was advised via email that I had again been provided with a password reset link, and once again it expired before I had received any new password or code to unlock my account. The email subject line had reference # SRX1212244989ID.
Today, I have once again called Customer Support and was advised to open a new account. I did so, and the new account is *** Email address is removed for privacy ***
I was advised that once a new account had been opened, I should then go to answers.microsoft.com and post as much information as possible related to my case, so that I may hopefully receive a THIRD password reset link, but this time, with the code or password to accompany it, so I may finally unlock and access my blocked account.
I await your prompt response. I have been dealing with this issue patiently for about three weeks now, and hope to finally be able to resolve this issue and recover more than 15 years of email information which is currently in-accessible to me. Thank you.
I'm trying to help my mum to regain access to her hotmail account *** Email address is removed for privacy *** but we're having great difficulty she doesn't use the acount very often so when using account recovery we only have a minimal amount of information and we can no longer gain
access to the secondary email that was given at the time is there anyone that can help it would be most appreciated i can supply as much information as possible if needed. thanks
Regards Phil
Hello,
I have a microsoft account which got locked about a year ago and now it sayys that it's used by someone else...I can't pass the security questions because I ONLY used it for MSN messenger, no Mail at all! I am pretty sure that I know the last passwords
but it still doesn't pass the validation...how can I get my account back???
I have filled the account recovery form several times but it comes back that the data is not sufficient. The problem is I don't remember the security question. I don't even understand What the "DV" stands for, so I might remember the answer. I opened
this account 16 years ago. I send the scan of my driver license and given my phone numbers. there must be some other way for me to recover my account. I need my contacts and stored email.
I have filled the account recovery form several times but it comes back that the data is not sufficient. The problem is I don't remember the security question. I don't even understand What the "DV" stands for, so I might remember the answer. I opened
this account 16 years ago. I send the scan of my driver license and given my phone numbers. there must be some other way for me to recover my account. I need my contacts and stored email.
The blocked my hotmail account and they asked me to submit the account verification form I tried my best to remember the things in there but it wasn't enough. I've been using that email for ages and now they told me to create a new account. I really don't
want to give up on my old email I really need it back please help me get it back! :'(
Three days ago I could not gain access to my my Hotmail account even though I had entered the correct password
I set up a new account and did my best to comply with the ACCOUNT RECOVERY procedure
This is a near impossible task as no human intelligence is used, merely a computer looking for an EXACT data match
and posted a Question on this site ( as yet with no response )
The next day I could not access my new account, ,again even though the password was correct.
To demonstrate that the password was correct THIS SITE recognised the account/password and allowed me to post a
supplement to my original question
Today I tried to log into my original account
but was denied access due to an excess of failed log in attempts
AND NOT because the password was incorrect
Three days ago the "log in page" format was changed by Microsoft
All this leads me to the conclusion that my account has not been Hacked
but that there is some systems glitch
Please can my Original account be UNBLOCKED
UNBLOCKING represents no security risk , either I know my correct password or I dont.
And please would somebody on the staff of ANSWERS .MICROSOFT pay me the courtesy of responding
having first read this Question and not simply telling me to follow the ACCOUNT RECOVERY process
via some standard cut and paste answer
EMAIL is a crucial part of daily life . I have done nothing wrong yet have been denied access due to some systems glitch
not of my making
I cannot recover my hotmail account through any of the options available. I am unable to provide sufficient information in the account recovery form section and the email linked to my account is inaccessible as well. I need access to my hotmail ASAP. I
need to know if there is any other way to recover access to my account.
When account linking was discontinued one of three accounts I had linked I can no longer access. I keep getting incorrect password, but for linking all three accounts had to have the same password. The other two are working fine so I know it is not a
password problem. I have twice gone through
the step trying to recover the account. This is from the second account recovery request.
Account recovery request 94736974 is now closed.
Can you help me find another way to get back into this account.
Thank you
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