Since June 2012, my friend Bay is unable to access her Hotmail account, she tried retrieving her password on the using her alternate email addresses, however after getting the reset link when she tried to log in into her account, she found an error message that it looks like someone else might be using your account, and then after that she tried filling up the form several times but didn't get the success, 

The ticket number # 55658481 received from Microsoft after filling up the contact customer care form.