Sorry about this.

I'm writing this on behalf of my brother, he suffers with Asperger's Syndrome. He had an old email address that he'd cleared and left to delete, this has been hacked and friends and family in his address book are receiving spam emails. Part of his condition makes him less trusting than the majority of us so most of his security information was made up, some of which he can remember, but not enough to be able to recover the account using the account recovery form. This is causing him some considerable distress, he's unable to sleep and just wants the account deleted.

I really could do with some help with this one as I hate seeing him like this. Temporarily I've told him that Microsoft are looking into it and have frozen the account just so he can get some peace but as soon as someone else receives a spam email he'll know it's not dealt with.

I called Microsoft Customer Service UK, they were reluctant to help but said they would pass my information to the Microsoft Escalation team, it's been two days and no call as yet.

Please help.