it constantly asks me for my password, and although it gives me the option to save it in the keychain, it never does. 

this error keeps occurring since the latest two office for mac software updates that i diligently downloaded and installed. 

i reset the identity earlier today and the error still occurs twenty minutes later. 

any thoughts on how to deal with this? MS only offered their support after charging me $49 for a one-off troubleshooting over the phone... needless, to say, i am trying not to pay that outrageous fee. 

thank you for any suggestions.