First off she was getting emails from *** Email address is removed for privacy *** saying delivery status notification (failure) when she had not sent emails to any of the recipients on the list. When she went to submit a form to get her account back all security info was changed even
the alternate email address. we need access back into this account as all her personal info is linked to this account.
Hi, I am having problems with my hotmail/outlook.com email account. It appears that my hotmail was upgraded to an outlook.com account sometime over the past couple months and now all of my historical emails dating back to 1996 are missing. I have had, and have actively used, this account since 1996 and had around 800 emails that I wished to keep for various reasons (important personal emails, photos, confirmations, Product license codes, among other things).
To be clear, I did not accidentally delete any messages... my account was not 'hacked'... and I did not change any settings on my hotmail account. My account has never been inactive for x number of days… I have uses it daily since the 90’s. I had all my emails safe and sound one day when I went to bed... and when I woke up the next morning, they were all gone and I had a shiny new (empty) outlook.com inbox.
To further complicate this experience, I first submitted my issue the customer support chat service on July 5th. They promptly told me that they couldn’t help me and that I had to call the customer service line for my issue (1-800-936-5700). I called that number on July 19th and was told that they couldn’t support my account and that I had to contact the customer support online chat (which I already had previously contracted). I explained this and was told that the phone line couldn’t help me and that the chat line just needed me to call to get a case number... to use the next time I contacted the online chat support (total BS). So immediately after hanging up I get back on the chat line, provide the case number, and was told that the chat line can’t do anything with the case number and that I had to post my issue and case number on this forum to have it escalated by a windows live support rep.
Let me be clear... I just want my email to work as expected. I don’t want to turn this email support issue into a big case of sour grapes, but I just need a clear escalation path to resolve this issue without being run in circles. The previous troubleshooting steps of turning off conversation threading, reading pane, and checking/restoring deleted emails are not applicable. Please advise.
Thanks-
Dominic Mazzotta (case number: 1211648602)
I have similar problem - all accounts linked correctly (Hotmail, Facebook), but LinkedIn.
It started not so long ago, maybe 3-4 weeks.
(All Ln contacts are OK at Outlook.com)
Windows Phone 8
OS 8.0.10211.204
Huawei Ascend W1
Could anyone help or suggest some solution?
Thanks!
Original Title: child account
I am trying to setup a child account under my account. But I keep getting this message when I provide credit card information to verify I am an adult: We're unable to complete your request
Microsoft account is experiencing technical problems. Please try again later.
I have heard lots of people get this and other blogs seem to indicate I need to have something done to my account by Microsoft so I can actually perform this step. Is there someone from Microsoft who is able to assist?
I am trying to setup a child account under my account. But I keep getting this message when I provide credit card information to verify I am an adult: We're unable to complete your request
Microsoft account is experiencing technical problems. Please try again later.
I have heard lots of people get this and other blogs seem to indicate I need to have something done to my account by Microsoft so I can actually perform this step. Is there someone from Microsoft who is able to assist?
Original title: Hotmail is not allowing Gmail to connect
I have a hotmail account but I mostly use the Gmail interface. I have never had issues in the past setting up my hotmail account on Gmail through SMTP. Today however, I keep getting this error message:
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I can log in to my hotmail account on hotmail just fine. I tried changing the password but that didn't fix anything. What gives?
I have a hotmail account but I mostly use the Gmail interface. I have never had issues in the past setting up my hotmail account on Gmail through SMTP. Today however, I keep getting this error message:
I can log in to my hotmail account on hotmail just fine. I tried changing the password but that didn't fix anything. What gives?
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I can log in to my hotmail account on hotmail just fine. I tried changing the password but that didn't fix anything. What gives?
Dear Microsoft, I don't know if you are being dumb or being ridiculously brainless. How on earth can it be that because of a recent hijack on my email by some nonsensical hacker that I'm made to pay for it by being locked out of my account and be made
to answer questions which I have long forgotten the answers to because I signed up for the account decades ago? Who the **** commits to memory "Subjects of emails recently sent" "Email addresses of contacts recently sent to" if the account is not actively
used for sending emails but rather just receiving them?? I tried to enter all the info that I know into the Account Recovery page but apparently it is still NOT enough. Ridiculous is an understatement here. Best part is, for my most recent attempt, I took
the most time in entering the information required and when I clicked submit, it tells me "Too many requests have been received for your account. Please try again in the next 24 hours".... I DON'T HAVE 24 hours you dimwits! I NEED to use my email! What's more,
there ISN'T someone I can ask directly to help me with this.. I have to post in a freakin forum and wait for a decent response.... My god.... I understand that you guys are trying to prevent unauthorised access, but the way you guys are executing it is pathetic,
honestly. If somehow I lose this account, I will never come back again, after having used Hotmail for the last 15 years. This is not the way to handle the issue. I have never experienced this sort of mind-numbingly backward authorisation system, ever. Oh btw,
don't you guys think it's really dense that people have to sign up for another hotmail account to be able to post and ask for help for not being able to sign in? Pls tell me that there is another way out of this. PS: Your Captcha image and entry system is
hopeless. I can't even tell at times whether a letter was capital or not in the picture, but yet the answer had to be case-sensitive....
I suspect my hotmail account has been hacked and emails were sent to people without my knowledge. They are not in the "Sent" folder. I am losing my businesses and friends due to this. I even suspect that illegal things were sent in my name so I really
need to get evidence of this act. Please help!
Please help me to retrieve any emails that were sent out and were not saved in the "sent' folder. Please provide the IP and location of those emails.
Thanks
I suspect my hotmail account has been hacked and emails were sent to people without my knowledge. They are not in the "Sent" folder. I am losing my businesses and friends due to this. I even suspect that illegal things were sent in my name so I really
need to get evidence of this act. Please help!
Please help me to retrieve any emails that were sent out and were not saved in the "sent' folder. Please provide the IP and location of those emails.
Thanks
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