Hi. I did all the instructions, but my problem continues. The impacted mail is: *** Email address is removed for privacy ***

Since outlook took over hotmail I cannot login with my original hotmail account since I do not remember my password.  I have filled in the questionnaire but it rejects me every time saying that there is insufficient information when I have filled out everything the best that I can.  The alternate email listed cannot be used since it is my former work email that no longer exists.  I am in dire need of my contacts and emails as I am working on a fund raiser.  Please help me.

 

Original Title: hotmail

Since outlook took over hotmail I cannot login with my original hotmail account since I do not remember my password.  I have filled in the questionnaire but it rejects me every time saying that there is insufficient information when I have filled out everything the best that I can.  The alternate email listed cannot be used since it is my former work email that no longer exists.  I am in dire need of my contacts and emails as I am working on a fund raiser.  Please help me.

  Outlook Express was recently changed, and since then I have not been able to send/receive emails. There is no Send/Receive button in this universe. Looking for it is useless. When I search online for answers, the heading or words supposedly under it are missing. This is very frustrating. 
Also, all the emails I had before are incognito. Someone told me to try Mozilla Thunderbird, and after wrestling with that for a few hours, all the missing emails came up, but Thunderbird wouldn't take my password. I have no idea how anything came up in that condition. Thank you, anyone, for your help.

For the last many weeks the calendar of Outlook.com does nor display properly on my Surface Pro. I have logged in through a web browser. This is for the IE metro app as well as the desktop version IE 10. All other websites display perfectly. In the month view, there is a wide white bar between each appointment entry and the very bottom of the text of each entry is slightly cut off. In the agenda view, the agenda is all messed up with information seemingly having lost all its spatial formatting.

 

What can be done? The calendar looks perfect on all other computers. Thanks in advance

Today for some reason I logged into my account and all my email is gone.  I have a court case going on and there was evidence in those emails that I need to use for my court proceedings.  I must get this information back ASAP.  I am trying to use the recover deleted email option in outlook but its not working, I get this message :"There was a problem with the Outlook service (a temporary network connectivity issue that has nothing to do with your computer). Please try again.  If you keep seeing this message, go to Service status to check if there's a problem with Outlook. ".  Please advise as soon as possible.

Thank you.

Hi,

My grandmother has been blocked from her hotmail account, so she is using my account to try to get help restoring her account. This problem began when Hotmail switched to Outlook. She DEFINITELY typed in her password correctly because she has it written down, but she got an error message saying that her account has been blocked because the wrong password has been entered too many times (even though she correctly entered her password only once). She tried to reset her password after that using the security question. She gave the correct answer, because she had also written it down. Yet another error message said that she had entered the incorrect answer too many times.

So then she was directed to fill out a form ("questionnaire") that requires her BILLING INFORMATION, and she does not use XBOX Live, and it is INSANE to require personal billing information to a company you cannot even trust to keep your e-mail safe! 

So either (1) her account has been hacked (and the hacker changed her password and security answer), or (2) Microsoft/Outlook messed something up when it switched over, because that is exactly when this problem started. 

She needs help getting back into her account. She can provide all the details of Contacts, past e-mails, the real security question/answer she has had for years—everything—but no way is she providing billing information. Now, can you help her get her account back, or not? If not, she'll be signing up for Gmail instead and lose all of her e-mail for the past many years, due to this problem. 

Thank you.
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