Despite several claim forms filled out, still cannot important business email

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hello,

 

I am working to help my boss with recovering her email *** Email address is removed for privacy *** back.

She has submitted several forms with verifying information, but still cannot get her account unlocked.

There was some kind of issue and her account was locked.

We've been trying to have this resolved for weeks now, and not getting anywhere, much less live support.

 

Is there any way we can get help with this? MSN is important to her, but even more important is accessing her business email for her company here in Albuquerque, New Mexico.

 

Please help us!

 

Sasha King

Companion Care,

Community Liaison.

ask the community, account blocked and hacked, cant gain access at all!

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hello, could someone please help,

I have a very big problem with my Hotmail account, it firstly got hacked and has been sending out spam emails to people, i know this as my friends have told me, i tired to sign into the account and the password had been changed, i tried to enter it a few times which got the account blocked.

 I have had this email address for such a long time i do not remember any of the information, such as the secret question, or any other information i may have wrote, so when i am trying to confirm the account is mine i cannot as i do not know the details.

Also the other email address i wrote down when i opened the account is a really really old one that i have not accessed for years, so Hotmail is saying it will send my reset password to this account, which i do not have access to.

I put in my boyfriends email as an alternative for a reset password to be sent to him when this all first happened, but because i do not remember the secret question or any of the information i wrote when opening the account, it will not send a password to him.

 I am very stuck and frustrated, this account is one i have used for many years and i have a lot of important things linked to this account and important emails in it, it is the email address i have given out for anything that has ever been important in my life! So i really need to gain access! i have been blocked from it for nearly 3 weeks now and i don't know what to do

Anyone have any ideas?
Thanks so much

account gone

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com

Hi,

 

I am trying to login to my other account and it just says it doesn't exist, but it does or should.  I have files saved up there, for Skydrive, email, contacts etc.

 

What do I need to do?


Thanks

Sean

Skydrive problems

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I uploaded photos from my PC to Skydrive on my desktop.  The only time I can see the photos is when I am on my desktop.  If I access 
SkyDrive through outlook.com, it doesn't show the photos.  It says I have not uploaded any photos (or documents) to Skydrive.  What is up with this?  I thought I could access my files from anywhere on different computers even.  Can't do that.  In fact the outlook.com app on my Samsung tablet, there isn't even an option to access anything but my inbox (no Skydrive or Calendar  link).  I was switching over to Outlook and SkyDrive, but am about ready to go back to Google and Dropbox.  This has been an exercise in frustration (as is Windows 8 on a desktop)!  SkyDrive Pro 2013 seems useless in this regard also.  And trying to figure out how to ask this question was frustrating also.  I had to go to the help screen to find out,.  What is wrong with have a direct link on the page instead of going to the search box?  Stupid if you ask me.  Getting too fancy MS - keep it simple!

Forwarded emails from my website to my hotmail account have not been reaching me in the last 3 months!

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I have a website and visitors to the site can contact me by sending an email that is then forwarded by my web host, Lunar Pages.  Up until recently there was no problem and I received all visitor emails, including work queries.  However, no emails are coming through to me now.  We have tested this with gmail accounts and they go through fine.  My web creator thinks that hotmail is identifying the forwarded emails as spam -- but nothing is in my junk mail.  They have simply disappeared.  And the senders do not receive a bounce back message either.  My paid hotmail account is my primary account and I need to find a solution to this.  Please help.  This has an effect on my business.  I have been on the phone with Microsoft all morning and redirected from chat to phone to here!  Thanks  T

microsoft account inactive

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
trying to reset password on microsoft account "*** Email address is removed for privacy ***,", but it says the account is inactive 

adding hotmail attachment and explorer dying

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com

Hello. I have never had any problem with my Hotmail email and send attachment until  just recently I  went to attach a document to send and the min I click the doc, explorer shuts down and I have to log back in. I can send regular mail without a problem. It happens all the time when going to attach any file..

any suggestions? Tried a few things with support but they sent me here

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