I know this isn't a support forum, but I was curious if anyone else has had the same issue and might offer some advice. I've been locked out of my live account & for over a month, waiting for the "escalation team" to handle my account, but they've not
done anything yet.
Customer support keeps giving me the run around - they say that there's no way to contact this team, they are processing it and there's nothing that support can do for me. Has this happened to anyone else before? Do you have any suggestions other than
"call them and get extremely angry" like my sister is telling me to do? Lol. I almost feel like it with how frustratingly long it's taking them to help me out.
Just for a little info on my problem, I can log onto Live though my 360 but not my PC. I purchased some games via the Steam summer sale (Dark Souls) that requires me to have GFWL active. When I try to log into my account, it says someone else may be
using my account (my 360?) and prompts a security code to be e-mailed to my secondary e-mail. It never arrives.
This is all because I don't remember my account specifics (like the security question) because I made the darn account 7 years ago and don't actually use it as an e-mail.
Again, if anyone else has had this happen, let me know. I'm not sure if there's a step I should take beyond calling customer service (who won't help) or not.
I assume this category qualifies for this question, since I can't even log into the account via e-mail.
Thank you.
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