Thank you
Hi there,
I have had my account blocked due to suspicion of somebody else using my account.
I have tried to regain access through the 'Can't access your account?' link both trying to gain access via another email, or through the questionaire which I had filled out more than 24 hours ago, however none of it works.
Even after when I filled in my telephone mobile number several times a code was never sent to my mobile device. (+447535604464).
I then phoned support to see if the issue could be solved there, however to my dismay they told me only online support was available.
So after trying endlessly to regain access to my account via the questionnaire, my only last option is here.
It worries me as it is imperative that I have access to my email, otherwise I cannot work (my job requires emailing clients etc), I feel rather helpless if I'm honest and really need this issue resolved asap, it is costing me money and is affecting me in a VERY personal way!!!
Regards,
Bertie Watson.
Hi all, I had an account that I was using a bit and logging in everyday and I noticed that Microsoft was asking me to update my security and I had 7 days to but I didn't pay attention which is my fault..... now I think my account has been locked down for safety but I've tried to prove that it is me by using another email but once I send then code that it asks me for it then says this '' As you're trying to access sensitive info, we just want to make sure this is you. To continue, check ro*****@hotmail.com for a message from the Microsoft account team and enter the security code here ''
I get no messages at all or emails for another code..... what should I do? please help.
I don't know how the 2 accounts are linked and I don't want them to be linked. I've tried to look at my account settings and the gmail and hotmail accounts are not even used as the recovery email address (for that I have used a 3rd email address). I cannot figure out how they have become linked. The only link is occasionally forwarding emails from one account to the other and having them both open in different tabs at the same time
Since then I sent a request to the hotmail team with the information about the account that I had but it has been rejected twice. I can't remember the answer to my security question because I created my own question about ten years ago.
I literally have no more information to give. What can I do?
Here is the email I received back from hotmail:
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