Question about Outlook Express

I am unable to add a new email account to my hotmail (outlook) account.  I follow the instructions, but I get nothing.  I should get a "mail" icon to click in the lower left but I get nothing.  Help!! How do I add another account? I

My email account was hacked and the security settings were changed.  Now, another email account of the hacker (*** Email address is removed for privacy ***) has been established to change security settings in the future.  That change is pending until Sept 4.  I cannot cancel the change, because an old alternate email account (*** Email address is removed for privacy ***) used in the cancellation process was closed long ago.  So, I am sitting on a time bomb unless I can get this pending change to the “Recently Updated Security Info” screen changed.

Earlier today I attempted to Forward an YouTube mail , along with (adding) an attachment. The combination "Jammed" And now  several hours since Outlook/Hotmail simply "buffets". New mail, Stored Drafts, etc. Will Not open. The  "Curser"/the Hotmail system simply "Buffetts".  "Jammed" , Hung up . Thank You for any help. Roger

So right now I'm 16 years old, when I created my MSN account I was about 12. I created it for the sole purpose of having Xbox Live, so I never got onto that email account, it was saved on my Xbox, I was good. Since I was 12, I'm going to be honest and all, I probably lied about some of the stuff, and no I wasn't able to put down a phone number because I didn't have one. Anyways, the other day I went to play Xbox and I had to resign in, and that's when I knew I was hacked. They changed my password and my associated emails so I couldn't receive anything. Like I said, I don't know any of the information that I put down because that was about 4 years ago, except for the account's address and original password. So when it asked me to do a survey to see if I was eligible to have access to it or not, I wasn't able to. I tried this method about 7 or 8 times. I asked Outlook on Twitter if there was an email address I could contact to talk to a real person, and they said no. How in the **** are you going to run an email company and not have a support email? Anyways, I just happened to buy a year's supply of Xbox Live last month, so I reaaaaaally don't want to buy another, but however I still want to play Xbox. Not including the fact that I have hundreds of dollars worth of games bought from the arcade on that account. I don't want to lose everything that I've gained over the past 4 years. If someone could help me that would be absolutely fantastic. Have a wonderful day