Last month, my trial expired, and I activated a new paid 1 year subscription to Office 365 Home Premium. I expected my storage space to remain the same - 25GB free plus 20GB from the Office 365 subscription, for a total of 45GB. However, my SkyDrive now only shows the 25GB free storage space. It's been 15 days since I activated Office 365, and I am yet to see the additional 20GB storage space.

I've already checked the basic stuff - I am using the same Live account for the Office subscription and SkyDrive. Just to be sure, I also checked all my other Live accounts and didn't find the extra storage hiding in any other account either. I contacted SkyDrive customer support, who failed to resolve the issue and transferred me to the technical support team, who also failed to resolve the issue and transferred me over to billing support, who failed to resolve the issue as well, and told me quite plainly that there was nothing more to be done.

None of the support folks seem to know about the time Microsoft offered SkyDrive customers 25GB free storage, and so all of them claim that 25GB is all I am entitled to even with the Office subscription. I have confirmed that this is not true with some other folks who also have 25GB free storage and are running Office 365 subscriptions. All of them have 45GB storage space in SkyDrive. Plus I myself had 45GB storage while running the Office 365 trial.

I even tried reaching out to the SkyDrive Twitter account, but haven't heard back from them. I have now reached a dead end, and know for a fact that I am getting stiffed out of the services that I have paid for. The customer support doesn't have any idea what to do, and I have no clue whom to escalate to. I will appreciate any advise on how to resolve this matter. 

Thank you very much.