We are experiencing a challenge with Windows Live Mail 2012 on a computer running Windows 7. Upon opening the program, we receive unknown error 0x800c013e.

There is a single POP account set up in the client. Settings for this account have been verified to be correct.

We have repaired the Windows Live software from the Control Panel. We have rolled back the update to Internet Explorer 11; when that didn't work we reinstalled the update. We have also removed and reinstalled the software.

None of these actions have yielded any different results, and we're running low on ideas. Any suggestions?

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