So the other day when I turned on my Xbox and go to sign in it says I have to sign in with the Windows Live ID liked to my gamertag. I cannot remember the password for the life of me and have since been desperately trying to remember but microsoft's automated systems are just not helping me at all.

This account is six years old. I never used it for anything. It is SPECIFICALLY so that I can play Xbox. I have since created other Microsoft Accounts but they're not linked to my Xbox in any way - and I can't play online without signing in with the password I cannot remember.

I've filled out the online form time and time again, but can't remember the answer to the security question because it is six years old. I literally have no idea. I can't remember any previous passwords (again, SIX YEARS OLD) and even though I've given card details which I know are right, it's not helping me at all.

What do I do? Ideally I'd like to have an actual conversation with someone from microsoft to try and fix the problem, but I can't find a relevant email address anywhere.

As it stands I'm wasting money on an XBL subscription I can't use, because all of a sudden microsoft are afraid that I'm not me anymore! So annoying.

Any help is appreciated - thanks a lot. :)
 
Original title: Trying to get help resetting a password for a 6 year old, unused account? Xbox Live related

Hi All

Years ago I signed up for Xbox Live using a @sympatico,ca email address. I eventually switched providers and that email address became invalid. Later on I tried to change my information on Xbox Live and could not recall my password. I went through many hoops and never managed to get this accomplished. When I tried to sign on to Xbox Live tonight I was asked to verify my security information and of course was asked for my password to this long forgotten email address (which I also understand is no longer valid for Xbox accounts).

 

I need help to have this switched to my current email address so I can finally update my information and more importantly, so I don't lose the XP, friends list and immense history I have built over the years using Xbox Live.

 

Can anyone help me??

 

Scott