I am having problems accessing my hotmail account.  I have sent details of this problem to the forum.  The answers I have been given aren't relevant to the problem and will not help.  I want to speak to a real live living breathing person who know something about this and I find it much easier to absorb and respond to information and advice this way and I read that there is no such facility available for Hotmail issues.  I find this extremely unsatisfactory and frustrating and would like to know why this kind of help isn't available.  It isn't as though Microsoft needs to cut costs. 

If anyone knows how I can access a helpline that is authorised and without an extortionate fee I would be very grateful as I have  now been trying to access my hotmail account for ten days.