Hard drive crashed.  Migrated everything from laptop.  Office wouldn't accept code even though I just bought in May.  Spoke with someone at Microsoft and she said to download it instead of migrating.

Safari wasn't working.  Finally got to Apple Store today and they reinstalled Safari so that I could access internet.  Redownloaded Outlook and put in Key Code.  Everything working except Outlook.  Keeps saying it can't switch to that identity.  Running Lion, not Mountain Lion.

Any ideas?  It's been a week that I haven't been able to use this computer.

Mary