Outlook can’t open attachments – excel, word or PDF

03. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

My computer has recently been attacked by virus.  The computer has been cleaned.  However, I can no longer able to open or save an attachment no matter it is a Microsoft document or PDF document. I need to forward the email to gmail to open the attachment. It will be appreciated if you can help.

Many thanks.

Open attachments in Live Mail

31. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

My attachments are blocked even though I know they do not contain security issues of any kind.  I can't follow the instructions given on your website   "What do I do if I can't download my attachments in Windows Live Mail?

Opening attachments

28. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I cannot open attachments in emails I receive.  A paperclip displays but when I hover over it, it disappears.  I have checked spam and it is not listed.  How do I open attachments?

Windows Live mail will not allow me to open picture attachments.

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

I'm running Windows 8.1 with Internet explorer 11 and since updating to Windows 8.1 I can no longer open attachments to Windows Live email that contains a photo.  Icon has a red X in the middle of the icon.  Won't view as slide show either. 


Suggestions say to allow all attachments.  Did that and had the email forwarded to me again but still can't open the attachment.  Strange is that my wife on her Windows 7 computer can open the files with no problems.


Tried adding the email address of the person sending the email as always accept attachments but that did no good either.


Had a customer who reported the same problem with some of her customers but back then a couple of weeks back before upgrade to Windows 8.1, I could open the file, so thought she was doing something wrong.


Removing all the security still won't let it open or download the attachment.


Can’t open attachments in Outlook email messages – get pop-up question instead regarding bay178.afx.ms

13. October 2013 · Write a comment · Categories: livemail · Tags: ,

When I try to open an attachment in an Outlook email message, I get the following pop-up:

 

Do you want to save GetAttachment_aspx?file=6ed80a17-d782-4fe2-8bcd-........from bay178.afx.ms?

 

At that point, I can't save or cancel the pop-up nor can I open the attachment. A search of the Internet seems to associate bay178.afx.ms with an organization called Hip-Hop International in the Bahamas. My guess is that my son downloaded something from that Web site while I was on vacation.

 

How do I get rid of that file / pop-up and allow myself to open attachments in Outlook again. I am using Windows 7 Home Premium on a Toshiba Satellite laptop.

Can’t open attachments in outlook app

01. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Hi people,

First off I've had a look and no other threads seem to help with my question, they all seem to relate to accessing outlook through the Web.

I've just downloaded the outlook app on my new android phone, and I can't open any attachments. I've downloaded adobe reader but still no joy.

It's a pdf that I'm trying to open, they're just showing up like standard text and I'm unable to click on them.

Any help would be great.

Thanks

Danni

Patching in to e-mail window

23. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Because some of my correspondents are unable to open attachments, I sometimes copy 'word' documents and paste them straight into the e-mail window itself. These word documents sometimes contain diagrams or other graphics. This was never a problem with the old hotmail, but now, with the new, unasked for and unwanted 'Outlook' system, the graphics will not appear in the pasted-in document. I am told they have been 'blocked', 'for my safety,' even though these graphics come from my own collection within my own computer. This is a major inconvenience. How may I paste in an entire 'word' document without losing any graphics etc. it contains?

Why can’t users open attachments and PDF files using Outlook???

14. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

Moderator: 

 

Please answer SPECIFICALLY:  Why can't users open attachments and PDF files using Outlook???

 

ALL previous Microsoft answers were no answers and no help.  You have been told over and over your answers do not solve the problem.  Please answer above question.

Cannot Open Attachments

11. August 2013 · Write a comment · Categories: livemail · Tags: , , ,
I cannot open attachments in Windows Mail.  My operating system is Windows Vista.  Up until about a month ago I was able to open attachments with out a problem.  In June I downloaded the PC Cleaners program,  this program is no longer on my system and I am assuming this program had something to do with not being able to open attachments but after removing the program I am still unable to open attachments.  I can open the attachments on the Web Server but not in my Windows Mail.  Can someone help?
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