| i wrote to online safety team, because my account is block, and i tried more than 5 times to fill up the form to get a new passework, but its always said i didnt give the right information in the form. but its not true, i dont know what
to do anymore, i need my email. thank you Hello, After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concern. You may post your concern through the following link: http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin Sincerely, Geraldine Online Safety Team |
Hi,
In short, my dad's Hotmail account was compromised and has been spamming his contacts with scams to send money overseas to the UK. The hacker changed the password, security question, and password reset email so we have no way of logging in and gaining
control again.
This Hotmail account was used by my dad a couple years ago and he hasn't touched it since then as he switched to a Yahoo account quickly after signing up with Hotmail. We have tried filling out the form to get the password reset and sent to my email but
the questions require recent email subject lines, recent recipients, and folder names. My dad literally did not use this account and we cannot gain access this way either.
We just want to close the account. I have been on the phone and corresponding through email with Microsoft's Online Safety Team and they basically said they couldn't do anything and weren't very helpful and they sent me here.
I would like to say that I'm not frustrated by this, but this is turning into more of nuisance than anything.
Hoping someone can help my dad and I fix this problem.
Thank you,
Jason
Up until Oct. 1st I was able to send and receive emails in my windows live account. Now I can only send from this account and this error message comes up every time:
Unable to receive messages for the philsp account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
Server Error: 0x800CCC90
Server Response: -ERR invalid user name or password.
Server: 'pop.cox.net'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 110
Secure(SSL): No
I have read the other posts, tried all of the suggested things, checking the correct settings, clicking on the right boxes, even speaking with my internet provider who checked everything on their end (which there is nothing wrong with my provider as I can both send and receive my email through them). I have deleted the account and added it back to no avail. I have yet to see anything on the forums that has worked. I spoke to Microsoft twice and went through 3 different email correspondences, and their solution was for me to post my problem to a forum. This was the response I got all three times:
Hello,
I was able to verify that your account does not exist on our database. For us to be able to fully assist you and to help us determine the exact nature of your concern, can you please verify the email address you had provided. We do apologize for any inconvenience.
Hope to hear from you soon.
Thank you for contacting Online Safety Team.
Sincerely,
Ela
Online Safety Team
After repeatedly telling them that the only email address I have ever used is
*** Email address is removed for privacy *** , which I am still using to send emails, I am not sure how they cannot have my email address in their database - especially since I've been using the same email address with windows live mail for
the past ten years.
If anyone can help me with this I would really appreciate it.
I received the notification a few days ago that my SkyDrive account has been taken offline for suspicious activity or a violation of Microsoft's Terms of Use agreement or Code of Conduct. It really surprised me to see this, because I use my SkyDrive for all of my file storage needs. I haven't been on SkyDrive for a couple of weeks due to travelling, so I don't see how I could've violated anything. I submitted a ticket to the Online Safety Team and never got a response back within the "24 hour" time period. My wife & son have access to my SkyDrive and occasionally uses it for sharing pics with family members. I re-submitted another request today to have my SkyDrive account unlocked. It's really frustrating to have this happen without warning or notice so that people can actually look at their own account and try to fix the issue themselves. If you could please look into this, I would great appreciate it. Thank you for your time.
Hello,
I was told to post my issue here for the Microsoft Support Moderators to address. I first brought up my problem to the Online Safety Team, but they referred me here to post my question. My issue is that I tried to log into my Skydrive account the other
day but saw a warning that it was shut down due to a Microsoft Terms of Use violation.
To go back to the beginning, I recently changed phones. My original Nokia Lumia had a cracked screen, so I switched devices with my mother's Nokia Lumia phone. A Verizon Store employee swapped our SIM cards, and now my mobile number is hooked up to her
physical phone, and vice versa. I had to reset her phone (that is now mine) to clear off her data in order to be able to download apps. I tried to log into Skydrive the other day to access my mobile pictures and that's when I saw my account was shut down.
Also, I don't know if this is related, but a second issue came up today when my camera stopped being able to save pictures that I took into my Camera Roll album. It wasn't until I restarted my phone that the pictures finally came up in Camera Roll,
but when I tried to take photos again, they wouldn't save unless I restarted my phone a second time. Also, even when I look back at the photos in my Camera Roll, there's a solid bar that blocks out the bottom portion of the image. Is this issue possibly related
to my SkyDrive account problem?
Please let me know how these issues can be resolved and thanks so much for your time & help.
Hi I closed my SkyDrive account in error and now when I try to log in I get an error message "That Microsoft account doesn't exist."
However, Gwen in the Online Safety Team does not believe the account has been closed and the content is still available.
Please can you reactivate?
| 04:33 (3 hours ago)  | | |
| |||
| Hello, We have received a recent request to reactivate your account, however, when we checked we noticed that your account does not appear to be closed. We have also reexamined the content and have determined that the files are not in violation of the Microsoft COC or TOU. If you are still unable to access the account there may be a technical issue with it. You can contact the technical support team at http://answers.microsoft.com/ Sincerely, Gwen Online Safety Team |
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