Unable to sync mail using mobile network

08. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I have a Samsung Galaxy S4 mini running Android 4.2.2 and my network provider is O2.

 

When I’m connected to a WiFi network the phone syncs to my mail without any issues. However, when I’m outside a WiFi zone and have to use the O2 3G network, the mail won’t sync at all. Not even when I manually press the sync button. I had a similar issue with my previous phone which was a Sony. Any ideas how I can overcome this??  The App is pretty useless if I can only access mail whilst on WiFi.

HTC Desire X with Outlook.com app – Unable sync send or receive email under Mobile Network

02. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

New phone 3 days old.  HTC Desire X, HTC Sense version 4+ Android Version 4.1.1  UK user with Talk Talk

 

Outlook works with no problems on WIFI but will not do anything on mobile network and will not sync even if I refresh manually.  It shows the last connected time.  I can eventually get it to show a 'connection error' when I want to view a message with lots of data.  I have checked all the settings and quiet time etc to no avail.

 

Gmail works with no problems send and receive emails no problems with gmail, I can search the internet with no problems and I can download apps with no problems.

 

I reset phone to factory settings and only installed the Outlook app again from the google andoid app website.  I have not installed anything else to make absolutely sure that nothing is interfering with it.

 

Any Help would be appreciated.

 

Thanks Linda