Demande de Récupération pour le Compte mad*****@hotmail.fr

11. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

Voici ce que j'ai reçu de la part de l'équipe Microsoft après avoir rempli le formulaire de récupération de mon compte,
ceci m'est déja arrivé auparavant et je me souviens avoir trouvé un lien ou j'ai pu rentrer mon numéro de demande (le cas écheant: 96888004 ) et j'ai pu avoir accés directement à la page qui m'a permis de changer mon mon de passe.
Je m'adresse à vous aujourd'hui pour me donner le lien vers une page web ou je pourrais rentrer ce numéro pour savoir ou en est la procédure de récuperation de mot de passe pour compte outlook.

Merci



Merci d’avoir contacté le Support Microsoft

Nous avons reçu votre Demande de Récupération pour le Compte *** Email address is removed for privacy ***. Votre numéro de demande est:  96888004

Que se passe-t-il maintenant?

Nous allons vérifier les réponses que vous avez envoyées et vous envoyer une réponse sous peu. Veuillez noter que cela peut prendre jusqu’à 24 heures avant que nous vous répondions. Si nous parvenons à vérifier que vous êtes bien le propriétaire du compte, nous vous enverrons un lien pour redéfinir votre mot de passe, et ainsi retrouver l’accès à votre compte.

Merci de votre patience. Microsoft prend très sérieusement la sécurité et la confidentialité de ses utilisateurs, et notre engagement à protéger vos données personnelles exige que nous prenions le plus grand soin pour nous assurer que vous êtes bien propriétaire du compte.

Merci, 

Équipe de Support Microsoft

Microsoft respecte votre confidentialité. Pour en savoir plus, veuillez lire notre Déclaration de confidentialité.

Microsoft Corporation

One Microsoft Way

Redmond, WA 98052

USA

It looks like someone else might be using your account

11. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Access to my regular Hotmail account is currently blocked. I believe this is because it was thought I have been using it to send spam emails. When I try to logon I get the message "It looks like someone else might be using your account".

I am then led to a questionnaire ( https://account.live.com ). I fill this in to the best of my ability and shortly after receive an email (to a different account) to say that Microsoft will respond within 24 hours. I do not received a response. I have repeated this cycle of form filling and waiting for a response for 24 hours, several times.

 

Then I did get a response:

"

We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1213412166

Thank you,
The Microsoft Support Team

"

This link sends me back to  the same cycle  https://account.live.com  as before. Please don't suggest I go back to the same link that I originally had a problem with, without giving me some additional info to go on. I'm fed up with going round in circles!

Surely someone out there knows how to sort this thing out instead of everyone wasting time messing around on

 

PS I have not been sending spam, but emails to charitable donors - all of whom have donated to my cause before. It seems that because many have changed their email addresses and thus got returned as undeliverable that your algorithm has decided I am a spammer.

 

How can I recover this account? Thank you

using outlook 365 with Mac

11. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hi Folks;

I recently purchased an IMAC and I am currently using Microsoft 365.  When I downloaded one of my subscriptions to my IMAC for some reason my Outlook doesn't want to get my emails. It said go under Tools and add an account well that option is simply not there. Please help. The version of Microsoft is 2011 since 2013 is not available for Macs

using outlook 365 with Mac

11. August 2013 · Write a comment · Categories: Outlook for Mac · Tags: , ,
Hi Folks;

I recently purchased an IMAC and I am currently using Microsoft 365.  When I downloaded one of my subscriptions to my IMAC for some reason my Outlook doesn't want to get my emails. It said go under Tools and add an account well that option is simply not there. Please help. The version of Microsoft is 2011 since 2013 is not available for Macs

Outlook no longer opens my Hotmail

11. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Months ago, when I first received the notice that Hotmail was being phased out to @outlook, I tried to create an @outlook.com account. No matter how hard I tried, all I kept getting was an automated email saying that my "alias" had been setup. I didn't want an "alias". I wanted an actual email account. I have my name at pretty well everything email out there and it was very important to me to also get my name @outlook.com.

Thus started the most frustrating back and forth with Microsoft on what was going on. They were clueless and I finally gave up. If someone else got my name @outlook. com I didn't care anymore because I am happy to continue with my Gmail account. I sent out a notice that I was fed up with Hotmail and to please update my contact to Gmail. I might also point out here that, in all the time I have used Gmail, I have just over a hundred SPAM messages that I just haven't bothered to delete. In just one month with Hotmail I have over three thousand junk emails, everything from "make it bigger" to "Viagra". 

I happened to get a new computer which came with Windows 7 and Office 2013 (hate it). I setup my Outlook t receive several of my different email accounts, including my Hotmail. Everything worked fine until today. My Hotmail won't open because "the file is in use by some other application", with, of course, no clue as to what that might be. I signed into my Hotmail account in my browser and my "Hotmail" loaded just fine, but when I checked my Account Settings, low and behold I now have two alias - @hotmail.com and @outlook.com. No clue as to what my actual account is so that I can add it to my Outlook. 

What a mess! Microsoft has become a pathetic joke. As if Office 2013 isn't bad enough, now they're screwing up Hotmail. Hey guys! If it ain't broke, don't fix it! 

Is Windows Live Email going to stay useable or will Microsoft turn it off

11. August 2013 · Write a comment · Categories: livemail · Tags: ,
I am really starting to have a headache from all the email changing that has happened over the past few years.  Hotmail then Windows Live Mail and now Outlook.  Where does it all stop.  I really like Windows Live I just want to be able to save my emails and folders to the external hard drive.

I have 10 Microsoft accounts, one will not log in

11. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

My main acocunt only refuses to log into Windows Live Mail 2012.

It works in Live and Zone.

Changed password 3 times.

Reloaded Windows 7.

outlook.com

11. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

I have a Hotmail account I have been using for several years.

 

Today when I successfully logged in it wanted me to verify my secondary email in case I forgot my password. The only secondary email I had is my closed Cox.net email address. When I said I did not have an alternative address, it wanted me to provide my phone number to change it. It also gave me several days to provide it or else I guess they will close my account.

 

Well, NO Microsoft! I am not going to provide any more personal information except a new alternative email which you should allow me to do directly from within my Outlook email. I am especially not going to provide that information over the Internet - PERIOD!

 

My additional personal details, address, phone or other contact information is no one's business, not Hackers, not Spammers, not any Government, domestic or foreign, and not Microsoft because someone there could not think of a more intelligent, user friendly method to update an alternative email.

 

Does the Community agree or disagree with Microsoft's policies? Should someone with a several year old Hotmail account lose their account if they don't give up additional private information?

 

 

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