I run into this message:
"You need to cancel any paid services or Microsoft Points account associated with your Microsoft account."
I've been trying to close my Outlook account.
Hello,
My Microsoft account was temporarily blocked around November/December of last year, and I have been with constant contact with Microsoft, Xbox, and even Verizon support ever since. I've changed my password numerous times, submitted many claims, and have probably accumulated 15 different case numbers. I have spoken with many employees who I dare say do not deserve the job I had. For example, I would tell the support staff that I had just changed my password, and that it did not solve my problem. Twenty four hours later, I would get a response email asking me to change my password, as this should solve the problem. The absolute and total lack of competence really shocks me, but I digress. I have a seemingly simple problem with what I feel is a simple explanation: my Microsoft account, *** Email address is removed for privacy ***, was temporarily blocked. This most recently has spread to my gamertag, and I can no longer access xbox live for this reason. Now, I am paying for two accounts, one of which I cannot even use. My solution and ultimate goal in all of this is rather straight forward: I want my gamertag, Alienplatypus, to be transferred to my new Microsoft account, *** Email address is removed for privacy ***. I have already verified ownership of both the account and the console on which it was made and primarily used. Most recently, I was informed by xbox support that I should post using this site, as they determined the root of my problem to be the suspension of my account. So, finally, here is my case number: 1217623955. That should have any other information you may need. However, if you have any questions that you need to ask that will help expedite this process, please email me at *** Email address is removed for privacy ***, or call/text me at 856-628-6397. Thank you for your consideration, and I am very much looking forward to the recovery of my account in anticipation for the release of the Xbox One, which I am most excited about.
Thanks again,
Alex Marino
Alienplatypus
*** Email address is removed for privacy ***
I just posted a question about not being able to validate my account, because I do not own a cell phone.
Someone at Microsoft (live.com) must have seen and activated manually, as I can not reply/send. Though no response was given.
But, when I try to set 'email forwarding' it says I need to validate my account, which I cannot do without a cell phone.
Please advise.
I believe that my email account has been hacked as I am unable to log in with the correct details. I was able to sign into the account over the weekend when I bought Microsoft University 365 Office word and then the next day I could not log into the account. I have tried to reset the password but the account was only created last week and so has not sent any emails. Also, the email address to which the reset link would be sent to is not an email of mine. I need this to be sorted out because I have paid for Microsoft Office 365 Word and the product key was sent to this account. How do I go about resolving the issue?
Hello,
these times I have 2 independt microsoft accounts. First is "*** Email address is removed for privacy ***" and "*** Email address is removed for privacy ***". I want to affiliate these 2 accounts together. I want to have the "...prostejinej.cz" account like the primary one. And the "...outlook.com" like an alias.
Can you help me how to proceed this action?
Thanks in advance
Tomas T
I am at the University of Aberdeen and we are supposed to receive an email account and Skydrive account from Microsoft. My university email address logs me into my email account on Office 365 email but it is not recognised as a Microsoft account on Skydrive or anywhere else. We were told that Microsoft should administer us a Skydrive account (and other people at uni do have one) but I have not received one. I asked our IT services for help but they said since it is administered by Microsoft they can't do anything.
I am able to access my account *** Email address is removed for privacy *** via outlook client but cannot access it via the web portal.
At least once a week, if not more I keep getting emails from Microsoft in regards to my hotmail which I have had for over a decade now. I am constantly getting emails such as,
Microsoft account Security info confirmation It looks like you added some security info to your Microsoft account (*** Email address is removed for privacy ***): Alternate email address: *** Email address is removed for privacy *** You can use this info to reset your password if you forget it. Confirm *** Email address is removed for privacy *** If you didn't make this request, click here to cancel. Thanks, The Microsoft account team
The account security information for your Microsoft account (*** Email address is removed for privacy ***) is scheduled to be removed.
- *** Email address is removed for privacy ***
- 14165015263
If you didn't make this request then someone else may have your password. We'd like to help you get your account back. Please go to the following website to change your password and restore your account security information:
https://account.live.com/proofs/Recover?otc=*CkJutU93iNn9w7OGXPPSIlxJCQ!JY5aE6SD65mnU08GOK!tzom5Xkbw0JDP3PRP9rxloNrnBxABe2P4V97Dq7Lo$&mn=miserableghost%40hotmail.com&cxt=CatB
Thanks,
The Microsoft account teamTo: *** Email address is removed for privacy ***
Hi,
You have changed your primary alias from *** Email address is removed for privacy *** to *** Email address is removed for privacy ***.
If this is correct, you don't need to do anything.
If this is incorrect, please follow these steps:
1. Reset your password by going to https://account.live.com/password/reset
2. Change your primary alias by going to https://account.live.com/
Thanks,
The Microsoft account teamNone of which I am doing, I have changed my password twice now and have had my email be used for someone else's Facebook as well. I want this fixed I want the names who are NOT ME removed from any and all access to my account. Or I want a number for Microsoft because this is an issue I deal with every week lately.
I'm trying to sign in to Xbox Live. I have a paid subscription, however my Microsoft live account has been put on hold for security reasons. I can't verify via email because the email associated with my live account no longer exists. I created the account
in high school (7 years ago or more) and that email has been deactivated for years. I know my login credentials but I still can't sign on to Xbox Live because my Microsoft Live account has been put on hold.
I first filled out an ascr form. That didn't work. I then spoke to a Xbox Live representative on the phone. Since I had attached my cell phone number to the account, he was able to send a Microsoft Support Code via text. In conclusion, he told me this
was a Microsoft account issue - not a Xbox Live issue. He told me to contact Microsoft support via the online chat support. I spoke with a representative from the chat support and he told me that The Online Safety could resolve my issue. He escalated my case
to the safety team and I got a response the next day. Alice from the Online Safety Team said, "I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better
position to address your concern."
So now I'm here and just as lost as when I started this process, help please!!
Ideally I would like to regain access to my account and be able to change the associated email or at least add my current email as a means of account security.
The affected account is:
*** Email address is removed for privacy *** (Email account no longer exists)
The reference code I got from chat support:
1219561289
Please help!!!
I have custom domain with root account, which had 16+ char password. Whatever Microsoft did on the 21st of September to limit passwords to 16 chars - stuffed up my root account completely. I can not access it even if I type less char as per hint coming
up on outlook.com.
Basically, main admin account looking after the custom domains eg. domains.live.com and email is completely inaccessible. I tried resetting the password, but can't remember secret answer as in how it had to be typed exactly. Thanks god I have access to
non-main email accounts setup as they have different passwords setup to the main admin one - so not much interruption to my small business, but I can not manage account anymore.
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