Question about Outlook Express

Along with the many other users who have posted in this community, I can't delete my hotmail account.  Every time I try to deactivate my account I get the message "To close your Outlook account, you must first cancel your billing service.  Go to Microsoft Account and Billing Services."  I've NEVER had anything set-up in Microsoft Billing Services.  When I access Microsoft Account and Billing Services there is nothing there to cancel.  Please help me get this Hotmail account deleted.  I would like to create a new username that's more professional appropriate, but would first like this account deactivated. 

I would also like to point out that I first tried not using this account for over a year to allow it to deactivate on it's own.  I didn't log into the account once for more than a year.  Today I tried to verify that the account was no longer active, but instead of saying it was not a valid account it asked me my security questions, re-set password, and logged back into an active account.  I had never even used Hotmail when it was the new Outlook.

Please send me a private message so that I can respond with my Unique ID to get this account deleted. 

Thanks!