I hope you can help me because I can't find anywhere to be able to email hotmail/outlook support.

I am a tax agent/accountant and have my own business.

I do not use outlook to send my emails to clients, I have my emails hosted somewhere else, using the domain name of my email.

For some unknown reason, whenever I send emails to a client who as a hotmail or live email address, my emails always get placed in their junk mail.

Only hotmail/live, this never happens with any other email hosts/providers

This is very frustrating & annoying and is hurting my business?

Can you please help?

Mark McCudden
I have a friend whose email contributions from his work email address aren't being delivered to my hotmail address, nor my wife's hotmail address.  His emails neither appear in our inboxes, our junk folders, nor (though I can't imagine why they would be) our deleted messages folders.  I know that his emails are being sent from his domain mailserver because we are receiving copies of his emails in the content of emails being sent by other participants in the same email threads using "Reply All".  So not only are his messages definitely being delivered to everyone else on the thread who aren't using a hotmail account like my wife and I (most of the other addresses in the email threads are gmail accounts though some are unrelated work accounts), but his email client does appear to have a valid record of our addresses as "Reply All"s to his messages are reaching our hotmail accounts without issues.  We first noticed this about two weeks ago, and since then we've experienced it with 4 or 5 distinct email threads (with distinct participant addresses) as well as experimented with targeted emails from his account to just either one of us - we have yet to receive an email from him in any capacity (inbox, junk, etc.)

I am only just now learning that Microsoft doesn't seem to provide direct support for this application, and unless someone else out there has experienced the same phenomenon, I doubt this is something "the community" can resolve, but I guess this is all Microsoft is offering.  Hopefully someone can help shed some light on this.

Thanks in advance for your help,

- Phillip

Edit: I should point out that we have a lengthy (1-2 years) history of having received emails from his current work email address without any issues.  It's only been the last 2 weeks or so that his emails to our Hotmail addresses have disappeared into the ether.
I am an exchange administrator for a company, and I am looking for a little help on troubleshooting delayed and failed emails from Hotmail or MSN accounts to our company domain. I have no reports of other domains having issues delivering to our domain.

 Here is a little about our setup. We are in a mixed Exchange Environment at this time. I am in the process of migrating from Exchange 2007 to Exchange 2010. We use Symantec Messaging Gateway as our edge server.

Here is what I have gathered to this point. About 90% of the emails from MSN or Hotmail are Delayed anywhere from an hour to 24 hours. We do have some that are delivered without being delayed, but seems to be random. I used MXToolbox to analyze the Message Header from an email that was delayed, and I can see that the delay is between our Symantec Gateway and Hotmail's server. I also have looked at the delayed bounce back message and it had an error code of 4.4.7. Which means that it timed out when trying to send to our mail server.

I have opened a case, but I don't seem to be getting anywhere with the tech assigned to my case. I am a little frustrated that I can't get him to escalate my issue, and get someone in the same time zone to speak with. I am tired of the one message a day because of the time difference. Any Help would be greatly appreciated.


I register to paypal with hotmail but i can't confirm my hotmail address, i have done it with other email account and successful.

So i tried to contact paypal customer service and he wanted to help me to confirm my hotmail account. Before he do that, he sent me an email (twice) but i dont receive any email from him.

I also put it on test by sending email from my other email account and i instantly receive my email in my hotmail inbox.

To find the solution, i already check my email options including customizing rules for new message (no rules in it), safe and blocked senders (none regarding paypal), flagging and other that i have found in this community.

I also deleted my browsers cookies and history but none are working.

Any solution to this issue? thank you for your kind support!

Hello

 

I have asked this question previously with no response...

 

My windows 7 pc crashed.  I was running outlook 2013 and syncing my contacts between outlook, Hotmail and my iphone.  Life was good.  I purchased a windows 8 pc and installed office 2010 (not 2013).  My contacts sync just fine, but none of the photos will sync to outlook.  They are still on my iPhone, but I cannot get them to sync to outlook.  Can someone please help?  Obviously, it is not the end of the world, but it is a feature Microsoft has provided, and one I have grown quite fond of, so I would really like it to work.

 

Bill

 

??? One of the questions below asks Mobile Version?  Not sure how to answer.  This affects my phone but this is not about the mobile version of Outlook.

I have been using the same Hotmail account for several years and have never had a problem opening or downloading documents.  It seemed to start right after Hotmail switched to Outlook but I'm not sure.  I cannot open, download, nor save any Word or PDF documents from my email account!  When I try to open a document it starts doing something (not sure because it is different than when it worked) but then a totally blank box opens up and that is only after trying to open it several times.  There is no error message or any other communication.  At first I could open Word documents but not PDF documents.  Now I cannot open either.  I can still open some pictures but not all.

I have a Vista OS, MS Office 2010, and I have reloaded the most recent PDF reader several times.  Nothing seems to work.  I really need to receive documents from email!  Can anyone help?

BAB

 

[Moved from feedback]

I have a large Inbox that Hotmail managed very well.

 

When we were migrated to Outlook.com, it seems the files lost their index perhaps and would return partial results, sometimes different each time you ran it.

 

Now I am getting no results on searches with known items on the first page of a folder or common words like won in an eBay folder.

 

In the words of Bill The Butcher, "There, now it's good and broke" <sorry I could not help myself>

 

How do I properly index my Inbox on your servers? Or is this an administrative task on your end?