I have the addresses of

*** Email address is removed for privacy ***

*** Email address is removed for privacy ***

and *** Email address is removed for privacy ***

 

I still have access to the Outlook.com, but someone has seemingly taken my Hotmail and live accounts.

The live points to the Hotmail for a reset and the Hotmail points to an email address with an ISP I no longer have.

I fill out the forms to recover my account, but they reply that I have not provided enough information.

 

Can I please have a number to contact someone and speak to them or have someone contact me at my outlook.com so that I can try something besides the form to regain my accounts.

Hotmail seems to deliver me a fair amount of email with addresses similar to:


Somename@*** Email address is removed for privacy ***


When I try to add this address to the junk list Outlook (full Office 365 version) cannot add it, it replies that this is an unrecognisable email address.


Does anybody have a way to filter this type of email address, either individually or preferably for all addresses with this construction?

Hotmail or Outlook email program opens OK, but I cannot open any of the unread emails in my inbox.

The links do not work, and I cannot access any of my other email folders.

I have rebooted many times but nothing works.

All my other internet programs work, but not my Hotmail or Outlook email program.

Help!!

PhilCarter129

*** Email address is removed for privacy ***

*** Email address is removed for privacy ***

 

Hi there

I have had a hotmail account for approx 13 years. I just checked back in one of my folders to find some personal email, only to find that the earliest 6 years of my account have been totally deleted without my permission! These were important personal emails carefully sorted for archival purposes. 

To head off any of your questions in reply:
- they were not deleted by myself
- I do not think my account has been hacked
- I sign in directly to Hotmail from a computer regularly and I do not think the account has ever been suspended due to lack of use - it's my main personal email account, used daily.
- I know for certain that emails have been deleted as I have several saved off to my computer dating from 2001. But this is a small percentage of my total email over such a long period. 
- I do not have any auto-Sweep settings that may have done this.
- neither have I renamed the account.
- I have tried the auto-recovery link given in the Help/FAQ section and it has only retrieved a bit of junk email from 2013.

Is there any way that you can restore my old emails? If not this is utterly outrageous and a disgrace on the part of Hotmail.

But I am temporarily suspending my outrage in the hope that there is something that can be done.


Hi there

I have had a hotmail account for approx 13 years. I just checked back in one of my folders to find some personal email, only to find that the earliest 6 years of my account have been totally deleted without my permission! These were important personal emails carefully sorted for archival purposes. 

To head off any of your questions in reply:
- they were not deleted by myself
- I do not think my account has been hacked
- I sign in directly to Hotmail from a computer regularly and I do not think the account has ever been suspended due to lack of use - it's my main personal email account, used daily.
- I know for certain that emails have been deleted as I have several saved off to my computer dating from 2001. But this is a small percentage of my total email over such a long period. 
- I do not have any auto-Sweep settings that may have done this.
- neither have I renamed the account.
- I have tried the auto-recovery link given in the Help/FAQ section and it has only retrieved a bit of junk email from 2013.

Is there any way that you can restore my old emails? If not this is utterly outrageous and a disgrace on the part of Hotmail.

But I am temporarily suspending my outrage in the hope that there is something that can be done.


I keep getting this error message

Unable to open “Hotmail”
The connection to the server “imap.glbdns2.microsoft.com” on port 993 timed out.

I know all the settings and passwords are entered correctly because the "connection doctor" feature shows that both IMAP and SMTP connections are successful.

I can also see the mails in all my folders on my hotmail account EXCEPT inbox. So sent folder, junk mail, trash, misc. folders all show the correct emails, just the inbox is blank

I've had a Hotmail account for many years.  Hotmail changed to Outlook while my computer had windows 8.  I upgraded to Windows 8.1 and I can no longer open my former Hotmail emails.  A brand new Outlook overrides the old email account and now I cant access or receive any emails sent to the old Hotmail address which is now Outlook