When we receive reports via email from our payroll company, we receive the email but the attachments are hidden. There is no paperclip icon, and there are no placeholders or any other indication that there is an attachment. I can tell from the file size that the attachments was included in the email.
When the same email is sent to my other work email (XP & Outlook Express) or my personal email (Win7 Pro & WLM) i receive the emails with the attachments.
The sender is using Outlook, i'm not sure what version.
• I have tried to forward the email from the payroll company to my email and that did not show the attachment.
• When i receive the email on my OE account, and i forward it, the email shows up with all the attchments like it should.
• We are able to receive .pdf .xls and other attachments from other people. We even have some luck with sometimes getting a test .pdf from the payroll company to come thru.
I have upgraded to WLM 2011 Version 2011 (Build 15.4.3555.0308). The attachments are .pdf files, so i made sure Adobe Reader XI is up to date (Version 11.0.3). The OS on the system is Windows 7 Professional (Build 7601 Service Pack 1) with all critical Windows Updates installed. I have Microsoft Security Essentials running, and no other Anti Virus software. The sender & domain are on the safe sender list, and i unchecked the appropriate boxes in the security tab.
I have spoken to the person sending the reports, and she says they are being sent in HTML format.
I think the problem lies in the way they are being sent, but i can't narrow down what it could be.
Any help or advise is appreciated.
Emails with "doc" attachments often have Adobe symbol. When I click "open", Adobe tries to open but displays error ("email attachment was not correctly decoded") and asks to select a program - which does not work for me. The only solution which I have found is to return to e-mail and click "save all" attachments. I select a folder, save and then click "open with" and then select "Microsoft Office Client Virtualization Handler". I then save file as "docx" for future reference.
How can I avoid this "decoding" problem?
I have also noticed that many existing "doc" files (in folders under My Documents) were corrupted about 1 year ago - with Word symbol being replaced with Adobe symbol but neither Adobe Reader or MS Office (Starter 2010) can open them. Is there an Up-Date for Starter 2010 or Live Mail which would avoid this problem?
Peter Hayhurst
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