the menu is highlighted when I open the program
the program gives no reaction when I click on Import
Log Name: Application
Source: Application Error
Date: 3/14/2014 11:44:54 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ingosanHPPC
Description:
Faulting application name: WLXPhotoAcquireWizard.exe, version: 16.4.3522.110, time stamp: 0x52d064e1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0009f07e
Faulting process id: 0x1e70
Faulting application start time: 0x01cf3fb57d0986fa
Faulting application path: C:\Program Files\Windows Live\Photo Gallery\WLXPhotoAcquireWizard.exe
Faulting module path: unknown
Report Id: baffdc83-aba8-11e3-9566-001d6052cace
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-14T18:44:54.000000000Z" />
<EventRecordID>388078</EventRecordID>
<Channel>Application</Channel>
<Computer>ingosanHPPC</Computer>
<Security />
</System>
<EventData>
<Data>WLXPhotoAcquireWizard.exe</Data>
<Data>16.4.3522.110</Data>
<Data>52d064e1</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0009f07e</Data>
<Data>1e70</Data>
<Data>01cf3fb57d0986fa</Data>
<Data>C:\Program Files\Windows Live\Photo Gallery\WLXPhotoAcquireWizard.exe</Data>
<Data>unknown</Data>
<Data>baffdc83-aba8-11e3-9566-001d6052cace</Data>
</EventData>
</Event>
Prior error log.
Log Name: Application
Source: Application Error
Date: 3/14/2014 11:41:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ingosanHPPC
Description:
Faulting application name: WLXPhotoGallery.exe, version: 16.4.3522.110, time stamp: 0x52d064ca
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0009f07e
Faulting process id: 0x1a20
Faulting application start time: 0x01cf3fb505c47420
Faulting application path: C:\Program Files\Windows Live\Photo Gallery\WLXPhotoGallery.exe
Faulting module path: unknown
Report Id: 50cd986a-aba8-11e3-9566-001d6052cace
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-14T18:41:55.000000000Z" />
<EventRecordID>388075</EventRecordID>
<Channel>Application</Channel>
<Computer>ingosanHPPC</Computer>
<Security />
</System>
<EventData>
<Data>WLXPhotoGallery.exe</Data>
<Data>16.4.3522.110</Data>
<Data>52d064ca</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0009f07e</Data>
<Data>1a20</Data>
<Data>01cf3fb505c47420</Data>
<Data>C:\Program Files\Windows Live\Photo Gallery\WLXPhotoGallery.exe</Data>
<Data>unknown</Data>
<Data>50cd986a-aba8-11e3-9566-001d6052cace</Data>
</EventData>
</Event>
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