Hi all,

I feel I am having an issue that unfortunately too many others have had before me.

I have had a hotmail account for nearly 8yrs without issue.

Yesterday the account got spammed, and sent offensive material to my entire address book, former colleagues, the lot.

I went though the account retrieval procedure, gained access again, moved my important emails to another account and then went to close/delete the account.

I type in my password to confirm I want to close the account and persistantly get the error message:

Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes.

That was 24hrs ago, and I am livid as I am still receiving emails to that spammed account and I CAN'T STOP IT!

I just want the account DELETED FOR GOOD!!

Also, I made a new email address with live.co.uk to transfer my Xbox live gamertag too. I do not have a paid for membership but wanted to keep the tag, fair enough I though. However, when I logged into Xbox website with my new email address it immediately generated me a new gamertag that is now stuck to my nice new email address! Cheers microsoft!!!! I now have my original gamertag moved to a 3rd temporary email address and a stupid new tag stuck to my new address!!

How can I get rid of my spammed old account and have the gamertag I didnt ask for removed from my new account please.

I refuse to believe for one second it will be a difficult process for microsoft :/