Communication error between Outlook and Time Warner Cable Road Runner email.

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,

I am volunteering for a local teen center trying to fix an issue retrieving email through Outlook from TWC Road Runner email.  The network and email setups are all new, but both were communicating appropriately prior to last week.  TWC says it's a firewall issue.  I have, along with help from the company who set up the network, tried to troubleshoot just about every setting but cannot correct the problem.  All cookies, cached files, etc. have been dumped.

 

The issue lies with connecting to the TWC webmail site.  I cannot get to it via internet explorer at webmail.roadrunner.com.  I get the mesage:

Internet Explorer cannot display the webpage.

This problem can be caused by a variety of issues, including:

  • Internet connectivity has been lost.
  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.
  • There might be a typing error in the address.
  • If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

I have used IE 8 and 10 as well as firefox and google.  None of the 4 computers on this network, or any linked into the internet service here, can reach the website.  From my wireless phone, I can reach the webpage, but with security certificate issues. 

 

Any suggestions are welcome.  I have exhausted my limited expertise.  I am beginning to think there is some malware causing this.

 

Cheers!

i cant sign into my hotmail account really need help as had a death in family and lost email

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
im having problems getting into my hotmail account from 4 years ago.... i cant remember password or security questions and everytime i send details away it says that it sorry but cnt verify account cant someone check and ill tell you things that are in there private etc and return to me?

My trusted E-mails

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
E mails that I trust with attached files are all showing message, "contains virus" and I cant down load them, what do I do?

how many emails can be blind copied in Hotmail

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
I have a need to circulated items of news to members approx 400.  Sometimes a newsletter.

Where is a longer and more detailed “how to” for the new Outlook with MSN

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
I've searched. I've found


Is there a longer and more detailed "If you did x in the old Hotmail/MSN you now do y in the new outlook"?

I'm trying to help someone who is having lots of difficulty trying to figure out how to do what they used to do.

I found and showed them where "Forward this email" was changed to.

But there are still times when they click on something and want to get back to their list of emails and can't find a way. For example, they click on an attached image or document, it fills the screen and nothing either of us can find is the button to get back to the inbox. What they are doing at present is just killing Outlook and logging back into MSN again.

If there was a nice simple two-column "when you used to do x, you now do y" that told where all the clicks were moved to this would be a great help and would greatly reduce the amount of frustration of users.

This is the paid version of MSN that they are using.

Thank you

SkyDrive says it’s full in the tray, but there is more space available in my account

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I have about 30GB of documents and pictures to upload to SkyDrive, but the tray icon is telling me that it is full. Along with the 7GB that I received free when opening my account, I purchased another 100GB of storage, of which 101GB is available. I need to be able to upload all my files and access them from my phone and laptop. I have uninstalled and reinstalled SkyDrive twice already, but the error message keeps appearing. My secretary is able to access and upload to SkyDrive from her computer with no problems.

someone changed my email

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
Hello so im trying to log in in my email but now its changed its shows that email dont exist and it happened with 2 of my email..... same with skype i cant get it back without my email.... im not sure what i should do....

Missing email accounts

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
Where did my other email accounts go after they dropped access to multiple accounts through my main account ? How do I access them?

Can you remove location data from SkyDrive photo shares?

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

Photos from my Windows Phone 8 include GPS info when uploaded to SkyDrive. I would like to remove it from some. Is there a way to do that? I can't edit the exif data through windows explorer in Windows 8 because of security restrictions and I see no options in SkyDrive around this.

 

Even public links include the GPS info in their exif data despite not showing the bing maps link. For example, view the original of this photo:

https://skydrive.live.com/redir?resid=43496171A70466B4!20000&authkey=!ALjbqBo-lxWB-_A

 

If you download that file and view the properties in windows explorer, you can see that the lat and lon are still included as shown here:

 

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