password reset using code sent to phone

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I am trying to reset a Microsoft Account using the password reset with a code to my phone. The telephone number is correct and it says a code has been sent to my phone, but I haven't received anything. I have tried this on several occasions from different PCs and on different days.

 

I have also tried the password reset questionnaire. But since this is a fairly new account it hasn't sent or received any emails, doesn't have any contacts and doesn't have a credit card attached to it. Each time the questionnaire is filled out, an automated response is emailed back stating that 'the information you provided was not sufficient for us to validate your account ownership'.

 

Please help.

Files can’t be synced with Skydrive

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com

Just a few days ago, all my files were synced.  Yesterday, I received notificiation (on "View Sync Problems") on one of my laptops that I had 77 old files (have not opened in a couple of months) that can't be synced with Skydrive.  I checked my Skydrive folder on another laptop and all these files are there. They happen to be all Excel files.

First of all, what is the reason for this seemingly "false notification". 

Secondly, is there a way we can delete this from "View Sync Problems"?

Unable to recover my account

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
Hello.
I have filled the recover my account form numerous times, and now it has told me I have down it too many times and I need to create a new account.

I do not want a new account, I would like access to the email account I have had for over a decade.

The reference number to my recovery form is 94567903

Please help me regain access to my email account. I have been trying to sort this with you guys for over two weeks and I am going around in circles.

Cannot block junk emails

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
No matter how many times try to block junk emails they just keep appearing in the inbox time and time again.

problem con microsof exchange activeSync

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
hi all i have andorid 4.0 syncronize with outlook.com, with microsoft activeSync , after 3 o 4 days mi contacts disappears ll
but when i change data of any contact this contact appears again!

can you Help me ?
this is drive me craz...

Our complete inbox has disappearred and is unstable – anybody else have problems?

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Our inbox looks like its going through a back up or something and all inbox emails have disappeared.  HELP- I cannot even find a place to contact Microsoft about this.  Just a series of stupid 'FAQ' without support. this is our business.

David

Emails silently dropped by outlook.com for single sender address

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
I'm having a strange problem with outlook.com, where mails from a single sender from a domain to all outlook.com accounts gets silently dropped (in violation of SMTP RFCs - see RFC2821 and RFC2822).

I sent one testing email to my outlook.com account, which according to the mail server logs was accepted and queued for delivery:

Jul 23 20:09:05 sunmail01 postfix/cleanup[5542]: 137461E117: message-id=<*** Email address is removed for privacy ***>
Jul 23 20:09:05 sunmail01 postfix/qmgr[2823]: 137461E117: from=<*** Email address is removed for privacy ***>, size=1399, nrcpt=1 (queue active)
Jul 23 20:09:06 sunmail01 postfix/smtp[5551]: 137461E117: to=<*** Email address is removed for privacy ***>, relay=mx4.hotmail.com[65.54.188.72]:25, delay=1.8, delays=0.07/0/0.47/1.3, dsn=2.0.0, status=sent (250  <*** Email address is removed for privacy ***> Queued mail for delivery)

This mail appeared neither in my inbox, nor in the junk folder and was apparently silently dropped in the background.

After having controlled all settings (mail filters, safe and blocked recipients) to rule out erros from my side. I then tried to add this account to the safe sender list, which in turn suddenly let the next email appear in my inbox. The logs looked exactly the same as with the previous email, which removes any chance to detect any error or maybe unwanted behaviour / configuration:

Jul 23 20:10:18 sunmail01 postfix/cleanup[5542]: D4D2B1E117: message-id=<*** Email address is removed for privacy ***>
Jul 23 20:10:18 sunmail01 postfix/qmgr[2823]: D4D2B1E117: from=<*** Email address is removed for privacy ***>, size=1403, nrcpt=1 (queue active)
Jul 23 20:10:21 sunmail01 postfix/smtp[5490]: D4D2B1E117: to=<*** Email address is removed for privacy ***>, relay=mx4.hotmail.com[65.54.188.110]:25, delay=2.7, delays=0.07/0/0.46/2.2, dsn=2.0.0, status=sent (250  <*** Email address is removed for privacy ***> Queued mail for delivery)

Sending with any other account on the same domain, from the same server and IP address, also just delivers fine into the inbox, which leads to the conclusion that it's not a configuration or tainted IP address problem (which is not possible to detect at the moment, as Microsoft SNDS is also down for hours now).

How does this behaviour make sense in any way, and what options do i have left to get it fixed from my side?

Kind regards
Toby

I can’t find out how to correct the spelling of a contacts name

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
I can't get it to allow a correction, or even delete it!

unable to sign into my second hotmail account. am now unable to even attempt to sign in!

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com
I have a second account which has been linked to primary account. As I noticed I am no longer receiving forwarded messages from that account, I attempted to switch over. It's no longer listed in my 'account' box (upper right corner drop-down box). Worse, when I try to sign out and sign into that account it first said " 'cannot connect to outlook please try again later', but NOW it simply directs me to the sign in page with the message '
Something went wrong and we can't sign you in right now. Please try again later.' I NEED to access this account as it's the one on my business cards! (account is: *** Email address is removed for privacy ***)

New to SkyDrive, Can’t sign in

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com

I try to download the app to my computer and, even though I'm already signed in, it requests me to sign in again.  When I do it tells me that it is the incorrect password.  I tried changing my password and it still says it is incorrect.  Getting very frustrated...any ideas?

 

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