So I logged onto Xbox live the other day under my 5 year old gamertag: AFallenAngel272. I was then prompted to put in my Microsoft Account email and password as to update my security profile. However, I do not recall the password I created so many years ago. Actually, I had tried to access my account on my computer before to change some of the information on it and had had the same problem. The email address associated with the account no longer exists because it was one given to me by an educational institution that I no longer attend. Therefore I was going to change it to one of my personal email addresses to solve the problem. However, as I already stated, I do not remember the password to the account anymore. Also, to make things worse, I do not recall the answer to my security question either. I have a list of answers I have tired but I cannot any longer because I have "answered incorrectly" too many times.

   Naturally, I tried filling out the form that is provided when neither of the two recovery methods worked. However, when I did this before, and just recently when I experienced not being able to log on to my gamertag, I never received a reply. This is why I have come here because I need to figure out how to get into my account. I do not want to lose all the saved game data and gamerscore I have accumulated over the years I have been on Xbox live. I am contacting you under my second gamertag name and account (CdrCharamander5). 
Everytime I try to sign in, it tells me the account is temporarily blocked. Every attempt I have made to unblock it just keeps taking me to the same page. Is there any way I can get it unblocked?  I had to create this account to post here. My account is that I need unblocked is *** Email address is removed for privacy ***
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I have about 20 Gigs of free space on my SkyDrive.  Here is a log of what happened when I tried to upload a 238,174 kB file this afternoon.

 

1:45 PM – Start Upload of 238,174 kB file

2:03 PM – 9% done

2:24 PM – 19% done

3:08 PM – 36% done

3:36 PM – 46% done

4:24 PM – 56% done

5:25 PM – 67% done

5:53 PM – 77% done

6:06 PM – 83% done

6:34 PM – “Sorry, there was a problem uploading this file. Please try again.”

 

Almost 5 hours, which is 300 minutes, which is 18,000 seconds.

I think my usual upload speed is about 5 megabytes/second, and I am pretty sure this upload works out to be about 13 bits per second.  Anyway, it was awfully slow.

 

(1)  The system knew the size of the file, how fast it was uploading, and when there was a problem.       Couldn’t the system retain what had been uploaded and request the user to press a button to continue the upload, rather than just trying again from the beginning?

 

(2)  What was the problem?  Knowing that, I could try a workaround - after all the “try agains” have failed.  (I have been trying again for 2 days, both with the uploader and by syncing with my hard drive.  Does Microsoft really think they will be able to produce a different result if I give it one more try again?)

 

By the way, although I am called "curiousVistaUser" I am using Win7 and IE10.

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