I've been trying to recover my email for months now, It was breached and I've had to fill out a stupid form dozens of times now, and when I finally get an email back, it ALWAYS says UNFORTUNATELY, and everytime I try to get 'support' to help me recover my account, they tell me to do the same thing, when I imagine the Microsoft headquarters, I imagine a bunch of monkeys jumping around with Mr. Gates throwing bannanas at them.
Help me restore my damned account already! I never thought I'd resort to this kind bullkrap, but how stupid can people be, I've purchased Microsoft windows 8, I have the Surface Pro, I have the Lumia 920 and I wanted to get the Lumia 1020 when it's released, but now I would rather take that money somewhere else where they treat their customers with respect, instead of being a smartypants whenever I'm on live chat trying to seek help.
Listen to this genius tell me what I already know, it's almost as if she doesn't want to help!
- From: Escalation Agent
- Hello,
- After reviewing the information you provided and looking at your account details, I’ve determined that you need to reset your password to recover your account.
- Please read this help article “My Outlook.com account has been hacked” (http://windows.microsoft.com/en-us/windows/outlook/hacked-account) and follow the steps to scan your computer using antivirus software, reset your password at https://account.live.com/password/reset and recover your account.
- If you cannot recover your account, please follow the steps below to go through the account validation process:
- 1. Go to this link. https://account.live.com/ResetPassword.aspx
- 2. Enter the Microsoft account you are trying to recover.
- 3. Enter the characters you see on the picture and then tick on Next.
- 4. Click on I can’t use any of these options.
- 5. Under Where should we contact you?, provide an active alternate email address.
- 6. Click on Next.
- 7. Fill out the form and provide as much information.
- 8. Click on Submit.
- Regards,
- Meryl
That was her reply to my claim, which I have here:
- I have been locked out of my email, I already tried filling the recovery form but I get an email back saying We recently received a request to recover your Microsoft account *******@hotmail.com. Unfortunately, we were unable to verify your ownership of this account using the information you provided.
- I made this account a long time ago, and I'm not entirely sure on the contact details, however I do have alot of accounts with other parties e.g. PayPal, Valve Steam and other websites... I'm willing to prove my identity as recovering my email is a top priority, I have lost access to mentioned other parties, it seems somebody is trying to gain access to them aswell, PayPal contains my Credit Card details.
- Please help me restore my account, and let me know how I can help speed up the process!
- Thank you for your time,
- Abdull Haddara.
What do I have to do to get my account back????????????????????????????????????
Do I have to confirm my identity and fingerprints to the CIA or something before I can have my stupid email back!
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