After reading other posts, it had stated to start a new thread for assistance.  As stated in other posts, I am missing emails in folders in my account since the switch.  I have been an active user for a long time and not sure if all my folders were affected, but know that some have.  Any assistance on this matter is greatly appreciated.   
After reading other posts, it had stated to start a new thread for assistance.  As stated in other posts, I am missing emails in folders in my account since the switch.  I have been an active user for a long time and not sure if all my folders were affected, but know that some have.  Any assistance on this matter is greatly appreciated.   
I have my Hotmail and my daughter's Hotmail account loaded into the Mail app.  Is there any way I can assign a password to my email so she can view everything?
I am writing this email after speaking with Microsoft Customer Support regarding the recent security breach of my msn.com email account. We have gained control again of the account.
 
My concern is that I became aware of information in the inbox that could compromise my identity, i.e. identity theft, and other possible concerns such as payment and security information being available to the hacker.
 
My son, who is an IT professional pressed that I should request a "security log" from Microsoft to determine the nature of the breach and to assess the threat. I was able to confirm with the Customer Support technician I spoke with this morning that I could email *** Email address is removed for privacy *** and a security report would be sent to me in 24 hours.
 
I appreciate the wonderful service I have received from your company. It appears that your security team recognized the breach and took steps to limit the hacker's access. I am tremendously grateful.
 
The timeline for the events, gauged by activity in sent mail and the inbox, is that at approximately 2:53am on Friday morning the 26th of July the first spam message was sent. My son recognized the threat at around 7pm on Saturday the 27th, having received a message, and at that time we attempted to log in but needed the code to do so. My wife was out of town so it took till Sunday to regain access to the account, where upon we changed the password and began our review.
 
Please furnish me with a security report that covers this time frame and any attempts to access my account in the days prior. 
 
I was asked to create a post in this forum about the request. Please respond...
 

My account was compromised this past weekend. I have spoken to multiple Customer Service representatives that stated I would receive a "security report" that detailed the nature of the breach, times my account was accessed, how many attempts to log in occurred, when Microsoft took action and locked the account, as well as what information in my profile and saved emails were accessed or attempted to be accessed.

 

I just received an email stating that I needed to use the forum to post this concern. It is very important that I receive this information as soon as possible.

 

Please reply privately.

 

 

My account was compromised this past weekend. I have spoken to multiple Customer Service representatives that stated I would receive a "security report" that detailed the nature of the breach, times my account was accessed, how many attempts to log in occurred, when Microsoft took action and locked the account, as well as what information in my profile and saved emails were accessed or attempted to be accessed.

 

I just received an email stating that I needed to use the forum to post this concern. It is very important that I receive this information as soon as possible.

 

Please reply privately.

 

 

I have a Nokia Lumia 505 and recently I synced it with my Live account, which holds my Skydrive files. Regarding my pictures I have in my phone, the folders I have in Skydrive -that have images- appear to be synced, but when I open one of them, they all appear in black. I try to open any of them and it says: "Image can't be obtained. May be a connection problem (Try again later). Is the image from another person? May be a problem with its privacy settings".

DID try again later, but it didn't work out either. I want to know how can I edit this permission and authorization.
I had it working for a week straight last week and I think I used it after my last update so can somebody help me.  I know my driver for my video card is up to date and everything. My computer also doesn't load movie files correctly anymore.  I did the dxdiag.exe and it says "Error: Problem getting extra display info"

Here is the dxdiag log:

------------------
System Information
------------------
Time of this report: 8/1/2013, 00:29:34
       Machine name: COMPUTER
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: Inspiron M5010
               BIOS: BIOS Date: 01/09/10 15:17:22 Ver: 08.00.10
          Processor: AMD Athlon(tm) II P360 Dual-Core Processor (2 CPUs), ~2.3GHz
             Memory: 6144MB RAM
Available OS Memory: 5884MB RAM
          Page File: 2214MB used, 9551MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Mobility Radeon HD 4200
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x9712)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_04481028&REV_00
     Display Memory: 3010 MB
   Dedicated Memory: 324 MB
      Shared Memory: 2685 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: CMO15A4
        Native Mode: 1366 x 768(p) (60.009Hz)
        Output Type: Internal
        Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
     Driver Version: 8.632.1.2000
        DDI Version: 
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/18/2009 03:15:58, 4059648 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
  Device Identifier: Could not initialize Direct3D v9. This program was compiled with header files that do not match the installed DirectX DLLs
          Vendor ID: n/a
          Device ID: n/a
          SubSys ID: n/a
        Revision ID: n/a
 Driver Strong Name: oem10.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880M:8.632.1.2000:pci\ven_1002&dev_9712
     Rank Of Driver: 00E62001
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: n/a
            DXVA-HD: n/a
       DDraw Status: Enabled
         D3D Status: Not Available
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280448&REV_1001
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 23:23:47, 350208 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (High Definition Audio Device)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/20/2010 23:23:47, 350208 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 2/3/2012 17:01:32, 343040 bytes
| Driver: usbd.sys, 2/3/2012 17:01:32, 7936 bytes
+-+ Generic USB Hub
| | Vendor/Product ID: 0x0A5C, 0x4500
| | Location: Port_#0005.Hub_#0003
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 2/3/2012 17:01:32, 343040 bytes
| | 
| +-+ USB Input Device
| | | Vendor/Product ID: 0x413C, 0x8161
| | | Location: Port_#0001.Hub_#0007
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | | Driver: hidusb.sys, 11/20/2010 23:23:47, 30208 bytes
| | | Driver: hidclass.sys, 11/20/2010 23:23:47, 76800 bytes
| | | Driver: hidparse.sys, 7/13/2009 20:06:17, 32896 bytes
| | | 
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x413C, 0x8161
| | | | Matching Device ID: hid_device_system_keyboard
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 11/20/2010 23:23:47, 33280 bytes
| | | | Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes
| | | 
| +-+ USB Input Device
| | | Vendor/Product ID: 0x413C, 0x8162
| | | Location: Port_#0002.Hub_#0007
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | | Driver: hidusb.sys, 11/20/2010 23:23:47, 30208 bytes
| | | Driver: hidclass.sys, 11/20/2010 23:23:47, 76800 bytes
| | | Driver: hidparse.sys, 7/13/2009 20:06:17, 32896 bytes
| | | 
| | +-+ HID-compliant consumer control device
| | | | Vendor/Product ID: 0x413C, 0x8162
| | | | Matching Device ID: hid_device_up:000c_u:0001
| | | | 
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x413C, 0x8162
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/13/2009 20:00:20, 31232 bytes
| | | | Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes
| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes
+ HID-compliant mouse
| Vendor/Product ID: 0x093A, 0x2521
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 20:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 23:23:47, 63360 bytes
| Driver: sermouse.sys, 7/13/2009 20:00:20, 26624 bytes
| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 406.4 GB
Total Space: 595.3 GB
File System: NTFS
      Model: TOSHIBA MK6476GSX ATA Device

      Drive: E:
      Model: ELBY CLONEDRIVE SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 147456 bytes

      Drive: D:
      Model: Optiarc DVD+-RW AD-7717H ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 147456 bytes

--------------
System Devices
--------------
     Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_04481028&REV_00\3&267A616A&1&20
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 184704 bytes

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_970F&SUBSYS_04481028&REV_00\4&40C1D3F&0&2908
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 122368 bytes

     Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_04481028&REV_40\3&267A616A&1&88
   Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 31104 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:45:46, 48720 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:52:21, 24128 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 155520 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_04481028&REV_00\3&267A616A&1&00
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_04481028&REV_40\3&267A616A&1&A3
   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:48:27, 15424 bytes

     Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_00000000&REV_42\3&267A616A&1&A0
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&1&C4
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04481028&REV_00\3&267A616A&1&B0
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 25600 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.21692 (English), 2/3/2012 17:01:32, 343040 bytes

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&267A616A&1&A4
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 184704 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&1&C3
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04481028&REV_00\3&267A616A&1&98
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 25600 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.21692 (English), 2/3/2012 17:01:32, 343040 bytes

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_04481028&REV_40\3&267A616A&1&A2
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 122368 bytes

     Name: DW1501 Wireless-N WLAN Half-Mini Card
Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\0000F9FFFF6A385900
   Driver: C:\Windows\system32\DRIVERS\BCMWL664.SYS, 5.60.0048.0018 (English), 12/17/2009 01:16:14, 3053560 bytes
   Driver: C:\Windows\system32\bcmihvsrv64.dll, 5.60.0048.0018 (English), 12/17/2009 01:16:12, 4217344 bytes
   Driver: C:\Windows\system32\bcmihvui64.dll, 5.60.0048.0018 (English), 12/17/2009 01:16:12, 3881984 bytes
   Driver: C:\Windows\system32\drivers\vwifibus.sys, 6.01.7600.16385 (English), 7/13/2009 20:07:21, 24576 bytes
   Driver: C:\Windows\system32\bcmwlcoi.dll, 5.60.0048.0018 (English), 12/17/2009 01:16:14, 95472 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&1&C2
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04481028&REV_00\3&267A616A&1&90
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 25600 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.21692 (English), 2/3/2012 17:01:32, 343040 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&1&C1
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04481028&REV_00\3&267A616A&1&B2
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 52736 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.21692 (English), 2/3/2012 17:01:32, 343040 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1028&DEV_9602&SUBSYS_04481028&REV_00\3&267A616A&1&08
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 184704 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&1&C0
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04481028&REV_00\3&267A616A&1&9A
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 52736 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.21692 (English), 2/3/2012 17:01:32, 343040 bytes

     Name: ATI Mobility Radeon HD 4200
Device ID: PCI\VEN_1002&DEV_9712&SUBSYS_04481028&REV_00\4&40C1D3F&0&2808
   Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.0921 (English), 8/18/2009 04:48:48, 6037504 bytes
   Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0019 (English), 8/18/2009 02:37:56, 53248 bytes
   Driver: C:\Windows\system32\atiumd64.dll, 8.14.0010.0678 (English), 8/18/2009 03:15:58, 4059648 bytes
   Driver: C:\Windows\system32\atiumd6a.dll, 8.14.0010.0228 (English), 8/18/2009 03:10:52, 2622976 bytes
   Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0022 (English), 8/18/2009 03:35:12, 120320 bytes
   Driver: C:\Windows\system32\atiicdxx.dat, 6/18/2009 20:29:04, 197654 bytes
   Driver: C:\Windows\system32\amdpcom64.dll, 8.14.0010.0023 (English), 8/18/2009 02:52:50, 52224 bytes
   Driver: C:\Windows\system32\atimpc64.dll, 8.14.0010.0023 (English), 8/18/2009 02:52:50, 52224 bytes
   Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1050 (English), 8/18/2009 02:52:18, 251904 bytes
   Driver: C:\Windows\system32\atiumd6a.cap, 8/18/2009 03:08:34, 219120 bytes
   Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1001 (English), 8/18/2009 03:34:24, 12288 bytes
   Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1033 (English), 8/18/2009 03:36:20, 203264 bytes
   Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1033 (English), 8/18/2009 03:36:54, 420352 bytes
   Driver: C:\Windows\system32\atipdl64.dll, 6.14.0010.2556 (English), 8/18/2009 03:34:52, 421376 bytes
   Driver: C:\Windows\system32\atiedu64.dll, 6.14.0010.2514 (English), 8/18/2009 03:34:20, 59392 bytes
   Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.3516.38910 (English), 8/18/2009 03:37:02, 442368 bytes
   Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.8787 (English), 8/18/2009 03:33:44, 15062016 bytes
   Driver: C:\Windows\system32\aticaldd64.dll, 6.14.0010.0344 (English), 8/18/2009 02:49:22, 4289536 bytes
   Driver: C:\Windows\system32\aticalrt64.dll, 6.14.0010.0344 (English), 8/18/2009 02:49:46, 48640 bytes
   Driver: C:\Windows\system32\aticalcl64.dll, 6.14.0010.0344 (English), 8/18/2009 02:49:34, 41984 bytes
   Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 22:35:30, 118784 bytes
   Driver: C:\Windows\system32\atidxx64.dll, 8.15.0010.0212 (English), 8/18/2009 03:26:18, 2921984 bytes
   Driver: C:\Windows\SysWOW64\atiumdag.dll, 8.14.0010.0678 (English), 8/18/2009 03:20:38, 3105280 bytes
   Driver: C:\Windows\SysWOW64\atiumdva.dll, 8.14.0010.0228 (English), 8/18/2009 03:05:32, 2868736 bytes
   Driver: C:\Windows\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 8/18/2009 02:52:44, 51712 bytes
   Driver: C:\Windows\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 8/18/2009 02:52:44, 51712 bytes
   Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1050 (English), 8/18/2009 02:52:10, 184320 bytes
   Driver: C:\Windows\SysWOW64\atiumdva.cap, 8/18/2009 03:05:02, 219120 bytes
   Driver: C:\Windows\SysWOW64\atipdlxx.dll, 6.14.0010.2556 (English), 8/18/2009 03:34:46, 356352 bytes
   Driver: C:\Windows\SysWOW64\Oemdspif.dll, 6.15.0006.0005 (English), 8/18/2009 03:34:32, 274432 bytes
   Driver: C:\Windows\SysWOW64\ati2edxx.dll, 6.14.0010.2514 (English), 8/18/2009 03:34:16, 43520 bytes
   Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.8787 (English), 8/18/2009 03:11:52, 11650560 bytes
   Driver: C:\Windows\SysWOW64\atidxx32.dll, 8.15.0010.0212 (English), 8/18/2009 03:31:32, 2469888 bytes
   Driver: C:\Windows\SysWOW64\aticaldd.dll, 6.14.0010.0344 (English), 8/18/2009 02:48:28, 3264512 bytes
   Driver: C:\Windows\SysWOW64\aticalrt.dll, 6.14.0010.0344 (English), 8/18/2009 02:49:44, 53248 bytes
   Driver: C:\Windows\SysWOW64\aticalcl.dll, 6.14.0010.0344 (English), 8/18/2009 02:49:32, 53248 bytes
   Driver: C:\Windows\atiogl.xml, 6/17/2009 08:53:12, 18333 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04481028&REV_00\3&267A616A&1&92
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 52736 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 2/3/2012 17:01:32, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.21692 (English), 2/3/2012 17:01:32, 343040 bytes

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18147
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Integrated Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
Integrated Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

I want to know why the geniuses at Microsoft saw fit to delete all my contacts when they updated to outlook? I have lost ALL my contacts both personal and business. All the fixes that they suggest dont work. Hey MSN get off your butts and fix this. And dont try to sell me some premium service. I just want my contacts back. How do I fix it and give us the real fix not some BS fix that you know darn well doesnt work.
I have a friend whose email contributions from his work email address aren't being delivered to my hotmail address, nor my wife's hotmail address.  His emails neither appear in our inboxes, our junk folders, nor (though I can't imagine why they would be) our deleted messages folders.  I know that his emails are being sent from his domain mailserver because we are receiving copies of his emails in the content of emails being sent by other participants in the same email threads using "Reply All".  So not only are his messages definitely being delivered to everyone else on the thread who aren't using a hotmail account like my wife and I (most of the other addresses in the email threads are gmail accounts though some are unrelated work accounts), but his email client does appear to have a valid record of our addresses as "Reply All"s to his messages are reaching our hotmail accounts without issues.  We first noticed this about two weeks ago, and since then we've experienced it with 4 or 5 distinct email threads (with distinct participant addresses) as well as experimented with targeted emails from his account to just either one of us - we have yet to receive an email from him in any capacity (inbox, junk, etc.)

I am only just now learning that Microsoft doesn't seem to provide direct support for this application, and unless someone else out there has experienced the same phenomenon, I doubt this is something "the community" can resolve, but I guess this is all Microsoft is offering.  Hopefully someone can help shed some light on this.

Thanks in advance for your help,

- Phillip

Edit: I should point out that we have a lengthy (1-2 years) history of having received emails from his current work email address without any issues.  It's only been the last 2 weeks or so that his emails to our Hotmail addresses have disappeared into the ether.