How do I get files back after a wrongful COC violation?, regained access to SkyDrive, but now all files are now gone.!

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

My SkyDrive account was wrongfully suspended due to a supposed COC violation, but then it was found that I didn't violate the COC, although all files I had on my Skydrive are gone!!! I had contacted Microsoft through a form after I tried to login to my SkyDrive then got the warning message that my account was suspended. I submitted the form with all needed information then got a reply, which follows...

 Hello,

We have received a recent request to reactivate your account, however, when we checked we noticed that your account does not appear to be closed. We have also reexamined the content and have determined that the files are not in violation of the Microsoft COC or TOU. If you are still unable to access the account there may be a technical issue with it. You can contact the technical support team at http://answers.microsoft.com/en-us


Sincerely,

Johnette
Online Safety Team

 

My case number is... 1213370321.

I tried checking the recycle bin on SkyDrive, nothing there. I tried all routes I found in forums, through customer service, chat, etc...

I just want my files back, even though I think because Microsoft screwed up, they deleted my files before even following through with their own terms of use!!! Plus, I never even got a warning that I might have files on my SkyDrive that might violate the COC!!! So, as of right now I am very very upset with Microsoft services, and the sad thing is I just bought a brand new Windows 8 laptop, and tried to download my files from SkyDrive to my new laptop, and I can't because they are gone and I'm sure I'll never see them again, or I'll see some floating around on the net!!

I just want to know if there is ANY possible way to find or retrieve my files??!! Any legitimate and usable help will be greatly appreciated, please no repeats of info I have stated in my post that I already tried. I am very upset and frustrated due to this situation, so any one on one or personal replies, please bare with me!! There were some very sensitive documents and pics in there, where I thought they would be safe, but I guess no cloud service is safe or even effective! And you know it's a bad sign that it's not a good thing to store anything in "the cloud", when even Microsoft has no support for it!!!!

can’t get into my email

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
Iv tried tried and tried gettin into my missus email we hav put all the info but they say not enough to get in well this is not good we need this email back! what the **** can we do or have u screwed us?

ERR Exceeded the login limit for a 15 minute period.

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

I have tried for weeks to get my outlook.com email account to work. It will sometimes get emails but most of the time I get the following error...

'Log onto incoming mail server (POP3): Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: -ERR Exceeded the login limit for a 15 minute period.'

 

I use Windows 8 and IOS 6.1 

 

I have it set up using pop3.live.com, 995 and smtp.live.com, 25, TLS

 

Can't figure it out?

 

Thanks

 

Mike

 

Microsoft acct.

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

Hello all, perhaps you can help me with my Microsoft acct. When I  try to sign in, I'm told that this acct. has expired. How can I activate it again

Sandi.

How do i unblock my account

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
Im trying to unblock another email adress and im having problems trying to unblock it.

How do i unblock my account

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
Im trying to unblock another email adress and im having problems trying to unblock it.

Family Safety – The page you have requested does not exist, has moved, or is temporarily down

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

My daughter account is blocked or not accessible with the following error:

 

The page you have requested does not exist, has moved, or is temporarily down - when I click on family Safety setting.

 

Does anyone to the resolution/fix for this?

emails lost

09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com
Hello, 

I posted this discussion on August 4: 
    "where are all my emails?
    Hey, 

    I just logged onto my hotmail for the first time after a long time. I couldn't remember my password so I just typed in the answer to my secret question and all me emails are gone. Please tell me there is a way to get them back. Help! In the skye storage thing there is old photos I had and when I search up the old email addresses people sent me stuff from in the search query the names are still remembered. I really need my emails back. 

    Thanks, 

    Eleni"

    I received a prompt response which I appreciate with a private message and a link. I got to see it once but didn't have time to respond. When I went back to respond a few hours later the link no longer worked, its been several days since the response and  I think the link is either broken or expired because I've tried reopening it as I said for the past few days now and on different computers and I keep getting just a static microsoft page with an image error (it won't load).

    Because the original post was made private I can't respond back to the moderator either. Can a moderator please kindly inform me as to what my next steps should be. 

    They moderator who responded to me was Dhenz S.

    I really hope this issue will be resolved soon, I know a similar situation happened to a close friend of mine and she was able to get her emails back. Since it has been about a week I was also told that they just might pop back up but they haven't yet :( . Starting to worry... 

    Thank you,

    Eleni

    Hotmail has blocked my account

    09. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
    I tried logging onto my hotmail account from my new phone and then hotmail has since blocked my account stating that someone else is trying to access my account. It says that I need a security code to unlock it and the only way that it'll send one to me is via my email address, which, obviously, I can't access! The other option is "I can't verify my account", which I clicked on and then it asked me to fill out a form with all my details to send to a specific email address (I sent it to my mother's email), it has since come back saying that they cannot verify my account. I called Microsoft and they said that they couldn't do anything apart from suggest this forum to me so any help would be greatly appreciated!
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