Am trying to retrieve my son's inactive Hotmail account. Am unable to login with error saying it doesn't exist and am unable to re-create the same email with error saying it is reserved. Please help.
Hi all,
I'm here to post about the following issue I posted last year:
However, I have made my own investigations:
First off, the duplicate emails do not appear in the Outlook.com web interface. It only appears in email clients - Windows Phone, Windows 8 Mail app, Windows Live Mail, etc. I downloaded and installed Windows Live Mail from the Live Essentials pack and used that to extract the message source of the duplicated emails.
As the emails probably have some identifying information (mainly email addresses), I will wait for a forum moderator to privately post information.
I have a hypothesis that it might be due to having email forwarding enabled, and somehow because of the way group emails show who the email is from, it's appearing twice in my mailbox? My primary address is an Outlook.com account, with all mail being forwarded to a Gmail account (for backup), however, one of the two duplicate emails contains Gmail information, including some Gmail authentication keys. (Note: I do not know how to read email headers.)
Thank you in advance for your help!
i have tried repeatedly to close my two hotmail account. and i follow the exact steps provided in the website but for one account when i put my user name and password and click on close account it will ask me to to deactivate my hotmail account first and when i click on that it takes me to main msn news page which strange and in the other account when i click on close accoutn it says i need to close any paid service which i do not know what they are talking about as my kids in the past has used it for xbox but we do no have xbox anymore
please do the needfull to help me closing these two account
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