On August 14, 2012 I contacted MSN at 1 866 672 4551(sales Dept.) because that was the only number that i could get through to when I was not able to get into my hot mal account. The person told me that technical support was 1 866 612 4220 and they could
help me because there were
problems with the server. A man Technician 18 said that he need to remotely access my account and he used Applet and took over my computer.
He said there was a problem with the servers but he could help me. The MSN person gave me a customer ID number of 678669. he worked and
worked on my account and said that he was having to run programs. He worked and worked on my hotmail and then we were disconnected. A man with an accent called me back and told me that he needed to get me remotely connected to the technician again. He
used the remote control of Applet and i noticed that it was OMNI tech support Tech 18 that I was again using. The technician got on the live chat again and went to a window called a note pad and asked me to give him my e-mail address and password so he could
keep working on my problem. I gave it to him
and noticed that my Norton popped up and was turned off. I quickly turned it back on, went to the live chat and said i hop i didn't do anything to
mess up your work but i just noticed that my Norton was turned off. He said no. I asked if he received my e-mail address and password and he said yes. Then his story changed and he said that everything he ran said that my e-mails were infected and someone
hacked into my account and he needed to fix my computer immediately. He said that he needed to delete my hotmail and my MSN account and set up a new one. I said that
I was not having trouble with the MSN account that i just couldn't get into Hot Mail. He said that i needed to tell him immediately if I gave him permission to fix my account. I asked if i would have my account closed down. He wouldn't answer but kept
pressuring me to make a decision fast before someone infected my whole computer with polymorphic infections and errors. After asking about 5 times being ignored, He said yes my account would be gone. I mentioned that i didn't want to loose all of my contacts.
He said he'd try to save them for me. This went on for about four hours. I put in a phone call to my IT person while i was on a live chat with Technician #18. I mentioned in the chat that i needed to talk with my IT person. I was told that my IT person
couldn't help me that "he was not certified to get into the server like me(tech 18). By then i was on the phone with my IT person and tried to scroll to read the live chat information. Technician 18 kept taking over my computer by hiding the window. I was
frustrated because i'd scroll and the window would disappear but i was able to get some information to my IT person. Then Tech 18 said for $500 dollars he could clean up my computer and i'd never have the problem again. I was talking with my IT person still
trying to scroll through the chat to get information to him. I said, can you give me a minute please. Technician 18 said is it a matter of money, i can talk to my supervisor. I said give me a minute because i was trying to get information from my IT person.
A notepad window kept popping up covering the chat window. I kept having to close it out. Finally the notepad window opened up and it said my supervisor ewxt and the guy disappeared along with the chat.
My IT person took 8 hours changing passwords, changing the server info., running scans and cleaning up the computer to make sure everything
was OK. He also went to hotmail and checked a box and i could see my hotmail account again. I had been received MSN the whole time and he explained to me that there was nothing wrong with my account and and it took him a second to click on the hotmail
box to get me into hotmail.
I want to report this to MSN security because i don't want it to happen to anyone else.
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