I have had my Hotmail email account for 8 Years and recently tried to put my email address on my mobile phone and as my password has been automatically signed in for this time... I could not remember it.
I filled out three forms to prove it is my account and they did not accept it ... even though there was plenty of proof it was my account.
I also went through the code system for Hotmail to send me another password using my mobile phone which has also not changed in 8 years ... but that was rejected as well.
I have a lot of important information on this email that I am desperate to access it asap.
I have also tried to contact a support line ... to no avail.
I have also started a new Hotmail account and let them know that my account has been temporarily blocked and that In was not successful with the recovery form.
I have received an email from them ... but all it does is go to a support page... no help!
Please can someone help me recover my email address... I appreciate that Hotmail have very good security ... But it is my account and no one else has ever had access to it... I am desperate.
Hope to hear from some one who can help me with this.
Thankyou
Mike
Hi,
I've noticed that e-mail from specific senders are not synching with my WP8 phone or Outlook 2013. I noticed it because at outlook.com, some e-mails are showing as unread while on my phone and in Outlook, the e-mails do not appear.
The strange thing is that if I search for "Collin" on my phone and then ask for it to search MSN online, the function works, but if I search for "Collins" - the "S" on the end, the search fails with an error of "Can't connect". Strange that the e-mails that are not synching are from a person who's surname includes "Collins"
I can see them in my inbox online, just not on any device - not Mail on Windows 8, WP8 e-mail or Outlook.
Any help would be appreciated. Nothing is showing in the SYnc error logs in Outlook either for this contact.
Thanks
David
So how I solve this.
Thanks in Advance.
After a couple of hours, I managed to get account#1 set up as a send-and-recieve account. Account#2 using the same details as send-only-account#2 comes back with : "We're sorry, but we are upgrading our system and you cannot add or edit your account. Please try again in a few hours."
Both accounts are 3rd party - have now been deleted in their format pre change of password to set them up as new email accounts - and Account #1 works perfectly. Account #2 continues to give the above message after 3days of attempting to set up a send-receive account (with the same method successfully used on Account#1)
The new password for Account #2 has been verified and correctly entered on each occasion. It was suggested by the host site that repeated attempts to create the account with the new password may have resulted in a perceived hack attempt and that password has now been reset (the same password). Still can't set up new send/receive account - still can't delete send only account - still still the same message.
Both account were working perfectly prior to change of password - just a few suspected hack situations.
I've been using Firefox for all of my attempts and have not yet tried other browsers.
Is it just that the send only account of the same name needs to be deleted before a new account with the same details can be used - if so how do I do this other than the obvious? is there a trick to it I can't see? , or is it something else?
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