Hi,

I Would be grateful for any help please,  to sort out the following problem, thanks.

I am running Windows 7, I have plenty of disk space.

I have run Microsoft Fix It for codecs and everything is okay.

I have Movie Maker Version 2012 on my computer Build 16.4.3528.0331

The video is MP4 format it plays with both sound and video on the Windows Media Player

I have loaded into the Movie Maker, into a new project not yet saved, it shows as a complete clip with the frames of the video with the images. It is 'not' grey with the warning triangles. This is on the right hand side where the editing is done.

When I play what is there all I get is a black square in the Movie Maker viewer on the bottom left with no sound or video.

A quick response would be appreciated as it a promotional video for a sponsored charity event.