Folks

My wife uses Windows Live Mail to access her Yahoo mail account. She has always had occasional problems but recently she is probably getting something like 9 failures for every 10 attempts to access her email.

Error message is:

Server: 'pop.mail.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995

Secure(SSL): Yes

She is using Windows Live Mail 2012 on Windows 7 (64bit). Both Live Mail and Windows have the latest updates installed. I have run Windows Live Essentials repair a couple of times.

My wife can send mail without problems. Eventually her email will download but sometimes it has been a couple of days before she has success, other times it will work after a couple of tries.

I have triple checked the settings and they are correct, Windows Firewall is letting Live Mail through, Microsoft Security Essentials doesn't scan mail, so none of those things should be the problem. I have played with increasing/decreasing the server timeout and it doesn't make a difference.

There are two log files here: http://1drv.ms/N2cKEe if that helps.

The only thing I haven't tried doing is deleting the account and reinstalling the account. There are two reasons why I haven't done that: 1) my wife doesn't want the way she has her emails organised messed up; and 2) I would like to try to understand what the problem is.

Any suggestions, thoughts, or even better, answers will be greatly appreciated.

Cheers

n2s

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