31. October 2017 · Write a comment · Categories: Uncategorized

I am posting on behalf of my dad who is having trouble with his email account.

It all started Saturday 28th October, he was having trouble sending and receiving emails on his windows live mail. He sent me an email which i received 45 times and the same email went to his sent folder over 300 times. Since then he has not been able to send or receive emails, nor can he log into his email account. The account has stopped logging in automatically and the login to server prompt comes up with the details stored, we click ok and all that happens is it goes away then a few seconds later pops back up asking us to log in again.

We do get the following error message when we close the prompt.......

Unable to send or receive messages for the Onestopshop.co (mail) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Authentication failed.
Server: 'mail.uk2.net'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

The password entered is correct, I have today tried resetting the password and recover the account with no luck as the account cannot be recognised. I spoke to a customer support agent via live chat who couldn't help as they didn't know the problem and pointed me to this forum.

Any help would be greatly appreciated as this is his business account and is obviously needed daily.

Thanks in advance.

Moved from: Outlook.com / Email / Sending, receiving, and reading email

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