Hello. I haven't found any post with this particular "too many messages" included, so I am posting for advice. I am using Windows 7 Home Premium with Windows Live Mail 2011. My service provider is BT (and so I have a BT Yahoo email which I do not bother to access) - BT are currently saying they are changing their customers to a new BT Mail - could this be the problem? The only other thing to change is that I installed Microsoft Office using a product key sold to me at the same time I bought the laptop some time ago and forgotten - it appears to have installed.
Symantec have remotely viewed my computer, reinstalled their Norton 360 Preium product and searched for a cause; they have unchecked the outgoing email scanning. The confirmed it was a server problem to be sorted out. BT have remotely viewed my computer and say the cause was too many emails in my Drafts folder - there were 61 (family history searching, waiting for printing!) and I deleted down to 17, test and test message went. BT were convinced this was the cause, and thought the case closed. It is still happening. I have to use Send/Receive about three times before mail will go.
Anybody got any ideas because I am baffled, not an IT expert and don't know what to do next. Thanks.
Subject 'Re: What is going on'
I have the same issue. Appeared in the last couple of days. Looking around the internet forums appears to have a common root of Outlook/LiveMail (different versions) and BTInternet/Yahoo. In my case the Norton IS is reporting the “421 to many messages” that it receives from the BTInternet Servers I am suspecting.
Norton takes the outgoing email from Outlook and puts a copy in your sent folder. It then scans the email for issues and proceeds to send the email to BT/Yahoo Mail, but it gets back an error from the BT server. All in can now do is display the error “421 to many messages” and you may have a false impression that the email has been sent – it has not.
If you keep sending the same email to yourself, about 1 in 4 get through to be sent.
It needs recognising and fixing.
Turning off Norton outgoing processing is not a fix, but a fudge/coverup of the issue.
In one report BT are telling a person to try the next day and come back if it is not gone away. Why don’t they realise there is a real issue out there?