A while ago I made an xbox live account called <Removed by moderator> for offline silver playing. I forgot the email I used for it and since I got my new xbox I do not have access to the account anymore. The account is also on my friends list. If you could
give me a partial email like ******* Email address is removed for privacy *** so it can refresh my memory or any help at all that would be appreciated.
Help! Every time i log into xbox.com it tells me that i have to get a code to verify that it is me logging into the account. It gives me an option to receive a code by text or call but even though i pick them i don't revive them. I cannot log into my xbox
account and it is very frustrating.
PLEASE HELP!!
everytime i log in to xbox live on the computer i get this message : It looks like someone else might be using your account: and just recently i can't sign into xbox live on my xbox. i have reset my passwords and filled out an account recovery form and
now i have deleted my xbox live account of my xbox and its cache like xbox live support has told me to do and now i am unable to to get it back!! i have done just about everything. i have called multiple times but xbox live support cant help. i am a paying
customer. i dont understand why i am having so much trouble to get my account back to normal. is there anyway i can get it back?
When Microsoft revised its security protocols I was signed out of my Xbox live account and prompted for my password, I havnt had to use it since I first created the account (about 6 years ago, was young at the time) so naturally I had forgotten it, I tried
to reset the password but to my surprise it was hooked up to an outlook account that I also hadn't used in a long time, I tried to access the account but all attempts to get into it have been futile; I've tried a password reset quite a few times now, and I
even called customer support just to find out that they follow the same protocol as the automated system, and while I couldn't care less about the status of the email account; Xbox has been a keystone in my game-life for quite some time now so that's definitely
something that needs fixing if possible. I realise that this is only a forum, but this is my last hope before I basically have to completely scrap all the effort, time, and money that I've invested into my Xbox live account so any insight as too how to get
back into my outlook account so that I can find my Xbox live Information would be greatly appreciated.
-an extremely discouraged but still slightly hopeful Microsoft user
it wont let me download my xbox live profile on my friends xbox it says " Microsoft account error " i contacted xbox support and they told me that i had to contact windows live support and sent me the link to this forum they also told me my account might
be blocked because i was trying to sign in on a " new system " all help on this would be appreciated as i want to play XBOX . Thanks
error code: 80151012
I have never had an issue with my Hotmail account. I checked it every day or so for over a decade. Last Sunday I went to play my Xbox I couldn't remember my account information so my friend helped me log in using my Microsoft/Hotmail account. Cool I thought so I used this new account while I waited for the call center XBOX live people to get back to me within 24 hours with a old account reset. That never happened I just get passed off to some other group some other place. So a few days go by and I need to access a receipt and go to log in and I get the infinite loop of pain.
"It looks like someone else might be using your account
Top of Form
To help you—and only you—get back into *** Email address is removed for privacy ***, we need to verify that it's yours."
So I do the form... a few time then one more just to make sure. It will not let me in.
So then I call a few times and then wait twenty four hours and call back and finally I get email that led me here. I have about five calls into an overly helpful customer support center that can answer questions about XBOX OR email but not both. So I call the other help line and get the brush of that this person too can only answer phones and can't do anything but send questions to the magic 8 ball.
This email/XBOX/life sucking hole "account" is starting to be more of a problem than its worth.
Is there any way to get me back into the above email account?
After talking to the stellar call technical support center that ignored me and passed me up to people that I'm pretty sure don't exist in any form of real life person. Can I get a copy of my email contacts so that I take that information to my other email account that I had to start because I can't use this one?
How do I cancel my XBOX live member ship now that I cannot use it or access my email?
My sons Xbox account uses my Hotmail account and it was hacked into. Subsequently who ever did this deleted my Hotmail account in the process. I have contacted Xbox and started that process however they cannot do anything for my Hotmail account. I need
some technician to help me fix this problem. I have spent the better part of a day trying several options and nothing has worked. If anyone has a solution please contact me or help me....THX!
Jason
Jason
having some issues signing into my xbox..worked for an hour with xbox support.. they confirmed an issue that needs to be looked at. error code 80151012. xx3xAustinx16xx
IM SORRY. Im French. Nobody in "French Expert Moderators" helped me. I'm desperate .. Really ..
MicrosoftHelps on Twitter told me to post here ..
I'm sorry but my English is bad. I only can post my own post in French. Sorry about that, and try to traduct please.
Help me .. I just Want to play my Xbox, there are GTA5, Fifa14, Watch Dogs, Battlefield 4 soon ...
"Bonjour.
Mon adresse mail est la même que celle que j'utilise actuellement mais sans le 19 (celle ci c'est pour pouvoir m'adresser à vous)
J'ai mon adresse depuis plusieurs années ça doit faire, je sais pas, 6 à 8 ans que je l'ai (MSN à l'époque ...).
J'ai déménagé en Novembre 2012. Au début cela fonctionnait (de mémoire).Oui ça fonctionnait d'ailleurs, puisque j'utilisais l'application Smartglass pour controler ma XBox avec mon téléphone. Sauf qu'aujourd'hui, mon mot de passe est le bon, mais Hotmail
m'indique que je dois fournir des infos pour vérifier mon compte. J'ai essayé CINQUANTE fois, ca n'a jamais rien donné. (Mais POURQUOI du jour au lendemain, alors que deux ou trois semaines après mon emménagement, rien n'etait arrivé ?) 8 mois que ça dure
..
Cela s'explqiue simplement. Mon adresse mail me sert à m'inscrire sur des sites. PAS à communiquer. Je ne fais que RECEVOIR des mails. (Mon facebook est sur cette adresse par exemple .. ou MIEUX, mon COMPTE XBOX LIVE GOLD, que j'ai payé !!! est dessus.)
Je ne peux pas vous fournir d'informations sur des objets de mail ou les destinataires, pour la simple et bonne raison que mon mail HOTMAIL ne me sert que a recevoir. (J'en ai peut être envoyé genre quoi, 2 ou 3 en un an, ya quelques années, vous pensez
que je m'en rappelle ?)
Mes informatiosn personnelles de l'époque, et bien je les ai. Les mails que je reçois, je peux deviner (ce sont tous mes jeux vidéos en ligne qui m'envoient des newsletter, ou facebook, ou même vous Microsoft, pour mon compte XBox live !!!!!)
Evidemment, je peux fournier mon compte XBox Live (Emmanuel191). Tout ce qui a été acheté dessus. bref, TOUT.
Parce que jusqu'à maintenant, le probleme touchait mon compte, ce fut très emmerdant (j'ai migré tout ce que je pouvaios sur Gmail du coup .. FORCEMENT). Mais mon XBox Live ou mon faceBook, je ne peux pas.
En parlant de Xbox Live. J'en reviens la dessus. Le problème c'est que hier, j'ia ue la mauvaise surprise de ne plus pouvoir m'y connecter. D'habitude, au demarrage, il se connecte. Et maintenant, lui aussi me dis qu'il y a une erreur de connexion et que
je dois récupérer mon compte. Oui d'accord .. Sauf que mon compte est bloqué parce que j'ai déménagé (quelle erreur), depuis près de 8 mois, mais depuis 8 mois, j'ai pu continuer a jouer en ligne sur ma XBox, à faire des matchs Fifa, à télécharger des démos
... Pourtant, ma Xbox est reliée à la même IP que mon PC qui est bloqué ...
Mais aujourd'hui, ma XBox est bloquée. Et ne pas pouvoir me connecter en ligne, jouer avec mes amis, et télécharger les jeux offerts par Microsoft (oui parce que j'ai payé ma carte XBox Live GOLD, je peux même fournir le scan ......)
Bref, demandez moi tout ce que vous voulez .. Mais pas les mails ENVOYES, puisque je n'en envoie pas. (Même ma carte de crédit, j'ai toujours acheté du prépayé au niveau de mes cartes XBox de mémoire.)
D'ailleurs je l'ai pas précisé, mais je me connectais sur l'application Android HOTMAIL avec mon Galaxy S2. Vous devez avoir les traces de connexion, et bien je vous fournis toutes les informations que vous voulez sur mon périphérique ..
Bref, j suis désolé, je m'emporte, mais 8 mois que ça dure, juste pour un déménagement, et encore, pendant 2 a 3 semaines, j'ai pas été bloqué. Alors pourquoi du jour au lendemain?
Mais la goutte d'eau a fait débordé le vase, mon XBox Live est bloqué, alors que ça fonctionne malgré tout depuis 8 mois ..
pardonnez mes fautes, je sais écrire parfaitement français, mais là j'ai écris à très grande vitesse. C'etait deja assez galere de trouver un simple endroit ou s'exprimer ...
Aidez moi, s'il vous plait, je désespère de cette absurdité. ..
Mon mail de contact, si besoin, ça sera un Gmail .. (je viens de faire une recupération ya 10 minutes, mais j'ia validé la touche entrée alors que j'avais fournis quasi zéro informations ...)"
I logged into my xbox today for the first time in a few days after adding 4000 points a few days ago. When i tried to sign into xbox live it wanted my email account and password. I do not remember the password. So i clicked on the forgot password link
I go to the password reset form, put in an alternate email and then get put to the recover your microsoft account page, fill in as much information as i can and it continually says " You didn't provide us with enough information to confirm your identity. Please
complete more fields in addition to the ones you have currently completed ".
The account that I am posting from is NOT the account I am having trouble with. I created this account to post this question. I have also spent an hour on the phone with xbox live support and was directed to this forum, and I have a referral number from
them.
So i need help resetting my password please.
Thanks.
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