Up until Oct. 1st I was able to send and receive emails in my windows live account. Now I can only send from this account and this error message comes up every time:
Unable to receive messages for the philsp account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
Server Error: 0x800CCC90
Server Response: -ERR invalid user name or password.
Server: 'pop.cox.net'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 110
Secure(SSL): No
I have read the other posts, tried all of the suggested things, checking the correct settings, clicking on the right boxes, even speaking with my internet provider who checked everything on their end (which there is nothing wrong with my provider as I can
both send and receive my email through them). I have deleted the account and added it back to no avail. I have yet to see anything on the forums that has worked. I spoke to Microsoft twice and went through 3 different email correspondences, and their solution
was for me to post my problem to a forum. This was the response I got all three times:
Hello,
I was able to verify that your account does not exist on our database. For us to be able to fully assist you and to help us determine the exact nature of your concern, can you please verify the email address you had provided. We do apologize for any inconvenience.
Hope to hear from you soon.
Thank you for contacting Online Safety Team.
Sincerely,
Ela
Online Safety Team
After repeatedly telling them that the only email address I have ever used is
*** Email address is removed for privacy *** , which I am still using to send emails, I am not sure how they cannot have my email address in their database - especially since I've been using the same email address with windows live mail for
the past ten years.
If anyone can help me with this I would really appreciate it.
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