Windows Live Mail FAQ
Hello,
I'm on a Surface Pro with the Win 8.1 preview using Office 365 Home Premium. Anytime I create a Word document and perform a "Save As" command and choose my Skydrive folder, the resulting file never syncs. The upload center from the notifications state that no files are pending; yet if I choose the Skydrive app from the start screen it lists the file as "Pending" but the status never changes and the file never syncs.
However, if I "save as" a file from Word somewhere else (ie, the desktop), and then manually drag the file into the Skydrive folder, it syncs instantly.
Any thoughts? It seems as if there's a bug in that Skydrive isn't correctly recognizing that there's a new file if it gets saved directly from Word. For that matter, the same thing happens from Excel. To add insult to injury, if I perform a "Save As" from a non-MS program (like Photoshop), and choose my Skydrive folder, it syncs correctly.
As additional info for troubleshooting: using the Task manager, if I end the processes of both "SkyDrive" and "Microsoft SkyDrive", then relaunch the SkyDrive app from the Start screen, everything that was stuck on "pending" suddenly uploads correctly.
Any help would be appreciated.
Thanks!
AB
I am new to Skydrive having come to it through an Office 365 subscription. I have searched the FAQ without success on this issue. I have 2 Windows 7 PCs linked to the same MS account and using the Skydrive desktop app.
On both PCs I have files spread over multiple partitions (ie C:\users\<user name>, D: and E:) all of which contain some folders I would like to be on Skydrive. From what I can see there is no intent to allow the Skydrive folder to be 'mapped' to an existing file system like this. The intention seems to be that the Skydrive folder is a new folder to which files that the user wants to access using Skydrive must be copied/saved in addition to where they currently are.
One of my PCs is a laptop and I travel occasionally. Access to files using Skydrive provides both backup and portability between the 2 PCs - I can access all files on either PC both on- and off-line - but only if a resolution to the above issue can be found.
After installing 8.1 on my surface tablet, Skydrive has changed. When I open it and click on Pictures or Documents, it says "This location can't be found. Please try again later." I can still go to skydrive.com and access the pictures, so I'm assuming it's just an issue with the app. Any assistance is appreciated.
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