My Microsoft account is broken, the account that I wish to access tells me that I need to verify that I am the account owner - however, all of my security question information is old/outdated and the contact email is incorrect thus leaving me completely
unable to access said account and all of the Microsoft applications attached to the account IE. Xbox live and Zune. Nothing is working in the retrieval of my account - the verification form has been tried SEVERAL TIMES and the info is outdated and INCORRECT
thus this solution is NOT WORKING.
I really need a new answer please - this is a rather frustrating situation.
I have received the following email regarding my hotmail a/c apparently from Microsoft Team. How can I verify that the source is legitimate and is it safe to provide all that info, password in particular? it is coming from (*** Email address is removed for privacy ***) ... Thx ... mg
Dear Account Owner,
VIRUS NOTIFICATION
A DGTFX Virus has been detected in your folders. Your email account has to be upgraded to our new Secured DGTFX anti-virus 2013 version to prevent damages to our web mail log and to your important files. Click your reply tab, Fill the columns below and send back to us or your email account will be terminated to avoid spread of the virus. Note that your password will be encrypted with 1024-bit RSA keys for your password safety.
* Full name:
* Username:
* Password:
* Date of Birth:
* Territory:
* Country:
Warning!!! Account owner that fails to verify his/her account after receiving this warning will lose his or her account permanently. Microsoft respects your privacy. To learn more, please read our online privacy statement: http://go.microsoft.com/fwlink/?LinkId=741 You received this email because you subscribed to Windows Live Alerts. This is a non monitored email account.
This email was sent by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052. 2013 Microsoft Corporation. All rights reserved Please remember Hotmail, Messenger and SkyDrive may be accessed directly from your phone or phone's web browser. For more info, see Get mail on your phone, Get Messenger on your phone, and Get SkyDrive on your phone. We remain focused on making Hotmail, Messenger, SkyDrive and your Windows PC the best that they can be.
Note that this change has no impact on your ability to access Hotmail, Messenger, and Skydrive. Thanks for your understanding and patience as we update our services.Sincerely,The Windows Live Team Microsoft respects your privacy. To learn more, please read our online Privacy Statement.Microsoft Corporation One Microsoft Way Redmond, WA 98052.
VIRUS NOTIFICATION
A DGTFX Virus has been detected in your folders. Your email account has to be upgraded to our new Secured DGTFX anti-virus 2013 version to prevent damages to our web mail log and to your important files. Click your reply tab, Fill the columns below and send back to us or your email account will be terminated to avoid spread of the virus. Note that your password will be encrypted with 1024-bit RSA keys for your password safety.
* Full name:
* Username:
* Password:
* Date of Birth:
* Territory:
* Country:
Warning!!! Account owner that fails to verify his/her account after receiving this warning will lose his or her account permanently. Microsoft respects your privacy. To learn more, please read our online privacy statement: http://go.microsoft.com/fwlink/?LinkId=741 You received this email because you subscribed to Windows Live Alerts. This is a non monitored email account.
This email was sent by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052. 2013 Microsoft Corporation. All rights reserved Please remember Hotmail, Messenger and SkyDrive may be accessed directly from your phone or phone's web browser. For more info, see Get mail on your phone, Get Messenger on your phone, and Get SkyDrive on your phone. We remain focused on making Hotmail, Messenger, SkyDrive and your Windows PC the best that they can be.
Note that this change has no impact on your ability to access Hotmail, Messenger, and Skydrive. Thanks for your understanding and patience as we update our services.Sincerely,The Windows Live Team Microsoft respects your privacy. To learn more, please read our online Privacy Statement.Microsoft Corporation One Microsoft Way Redmond, WA 98052.
A contact of mine keeps getting linked with another Facebook contact. I don't have them linked, but I continually see the Facebook picture when referencing the Microsoft account contact. It almost seems that Microsoft incorrectly got the idea that they are the same person and now is forcing that on users of Outlook.com who have that contact.
Can anything be done about this?
Hello,
I have just received three messages from Microsoft Account Team for an account with a very similar e-mail address to my own. The headings for these messages are: Microsoft account security code, Microsoft account security info confirmation and Microsoft account security confirmation. I had initially not noticed the discrepancy in the address and followed the links to cancel and change my password as I thought my account had been hacked.
I was unsure if this was a Microsoft error or if the other user had entered an incorrect address to receive security info. I am also unsure if by cancelling these actions I have affected the other account . Should I take any further action or is this likely a one off?
Thanks in advance for your response.
I have just received three messages from Microsoft Account Team for an account with a very similar e-mail address to my own. The headings for these messages are: Microsoft account security code, Microsoft account security info confirmation and Microsoft account security confirmation. I had initially not noticed the discrepancy in the address and followed the links to cancel and change my password as I thought my account had been hacked.
I was unsure if this was a Microsoft error or if the other user had entered an incorrect address to receive security info. I am also unsure if by cancelling these actions I have affected the other account . Should I take any further action or is this likely a one off?
Thanks in advance for your response.
Has anyone else lost their (Hotmail) outlook email accounts(microsoft) on their iphone5 or ipad since Sunday 4th Aug 2013
I have tried deleting the account and tried setting it up again but ends up saying my password is incorrect (and it isnt) and cant be verified by pop3.live.com
I have had to set up outlook through Google Chrome so i get no notifications on my phone or ipad
Called Apple spoke to a woman in Kentucky !!! who blamed Microsoft ?????
I am not happy about the unlinking of Microsoft accounts. I have three email accounts for three different purposes. The linking of them was great for me. Now that Microsoft unlinked them, I can only access two of the three. I have tried to reset my password. I have answered my security question but it doesn't accept the answer. I have fill out the resulting form, many times, and I get an email telling me that the computer did not have enough information to verify my account. This is frustrating! I need to access my mail! Is there any other way to get into my account? Can I talk to some one human and understandable to help me get my account back?
Thank you for your time.
Help, my old hotmail emails have disappeared from my inbox. In fact anything before 21/07/13 has been deleted unless it was in a separate folder. I suspect this is as a consequence of the migration to outlook (which I and many others didn't ask for). Strangely (and thankfully) all my sent emails are still in the sent folder ranging back to 2007.
How do I recover these as I need some emails for work and the majority for sentimental value?
I've tried recovering emails from my deleted folder already but this just brought back emails up to the middle of July when I had emails going back years and years.
If there is no way to recover these then this is a massive diappointment on the part of Microsoft. I can't even look to see if you sent me an email about the migration as this has been deleted too.
What a ridiculous situation and a massive disappointment. I appreciate that Microsoft are providing a free service and that server space isn't infinite but there must have been a better way than what has happened as I see a number of posts on here about the same topic meaning a massive amount of people who have put their trust in Microsoft as their email client have been let down and have lost important parts and memories of their lives.
For information, I mostly look at my emails via my mobile phone whilst logging on to a desktop occasionally to clear out and orgnaise previous emails.
I look forward to a response.
Acct: *****
Like many other users, all emails from my inbox dating pre-April 2013 appear to have vanished. There should be some emails dating back 10 years but they are nowhere to be seen. I only discovered this yesterday when I found the oldest email in my Inbox to be dated April 2013. This is pretty much the time Microsoft forced Outlook.com on to users.
I use my Outlook.com account daily.
I categorically have not renamed my account and have therefore not caused this myself.
I have been CAREFULLY clearing out old emails but absolutely have not deleted *everything* prior to April 2013.
I have tried changing the email structure settings of my Outlook.com account as per the instructions given on other complainants threads.
Seems like Microsoft have messed up yet again with this hateful forced Outlook.com conversion. Please restore my missing emails!
Regards,
P
Like many other users, all emails from my inbox dating pre-April 2013 appear to have vanished. There should be some emails dating back 10 years but they are nowhere to be seen. I only discovered this yesterday when I found the oldest email in my Inbox to be dated April 2013. This is pretty much the time Microsoft forced Outlook.com on to users.
I use my Outlook.com account daily.
I categorically have not renamed my account and have therefore not caused this myself.
I have been CAREFULLY clearing out old emails but absolutely have not deleted *everything* prior to April 2013.
I have tried changing the email structure settings of my Outlook.com account as per the instructions given on other complainants threads.
Seems like Microsoft have messed up yet again with this hateful forced Outlook.com conversion. Please restore my missing emails!
Regards,
P
Hi
I am getting emails claiming to be from Microsoft saying I need to verify account details or my account will be suspended. [Nothing to verify when I checked] now they are saying I need to up-grade my account or my account will be suspended in 48hrs. However, these go straight into my spam folder and carry the usual Outlook warning messages for suspicious emails. How the heck do I find out if these are really from Microsoft and if so, why does Outlook identify them as spam? Thanks
I am getting emails claiming to be from Microsoft saying I need to verify account details or my account will be suspended. [Nothing to verify when I checked] now they are saying I need to up-grade my account or my account will be suspended in 48hrs. However, these go straight into my spam folder and carry the usual Outlook warning messages for suspicious emails. How the heck do I find out if these are really from Microsoft and if so, why does Outlook identify them as spam? Thanks
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