Just got off the phone with Microsoft after seating on hold for over an hour!!!! Had the worst customer service experience of my life!!! I have been using the Microsoft SkyDrive for a number of years now. SkyDrive in a online storage service that originally offered 25 GB of free storage space. Granted its free but I still trusted this company to secure my files. In the last 48 hours all of my files were deleted from my account with no warning at all!!! After seating on hold for over a hour the multi-billion dollar company tells me that they did nothing wrong and that the files were to difficult to retrieve. These files are extremely important files to my business in order to generate a working class income. Microsoft who has all the money in the world is now making it difficult for me to make a living. I don't understand how a company in the online storage business would have trouble retrieving old files. 

In the past 24 hours I have read a # of question posted to Microsoft forums regarding the exact same matter. Microsoft keeps on brushing the issue off. Giving excuses such as that if you have not logged in to your SkyDrive account in the last 365 days, it is policy that they delete all documents to free up storage. Everyone responding including me uses there accounts on a regular bases, which makes that excuses unacceptable. Microsoft also dropped the free storage space from 25GB to 7GB, which is fine with me because I had only 20 doc. or less saved to SkyDrive. Needless to say they were all very important documents to me. According to this link http://windows.microsoft.com/en-us/skydrive/loyalty under FAQ #3 states that no files will be deleted in the switch from 25GB to 7GB.  There clearly has been a big mistake on the part of Microsoft and they need to take accountability for what is going on and not just trying to sweep this problem under the rug. 

This will be an example I will show my kids of the wrong way to take accountability for your actions. People and Companies need to own up to what they have done, admit wrong when they are wrong and work with all their power to make things right in the end. 

MICROSOFT I HOPE YOU LEARN YOUR LESSON SOMEDAY!!
Hi guys, 

 I've been asked by your colleagues on Twitter to create a separate thread for my issue. I'm going to paste this from the other big thread into here. 

I've already given the (useless) mods all the info I was asked, so now I'd like to see Microsoft Support at work. I have no faith in getting this fixed in 2013, but hey... what the ****... wishful thinking. There's always Google, you know. And that works. 

Begin quote:

Hi guys,

So, I'm having the same problem as everyone here. I'm trying to add (subscribe) my Outlook.com calendar in OS X Mountain Lion (yeah, on a Mac) and the same problem occurs.

The Calendar application in Mountain Lion hits me with this error -- 

I tried to access the links via the web browser -- Google Chrome, Safari (which redirects to the default Calendar app, anyway -- and the same thing happened -- URL cannot be reached.

Now, I know I'm not doing anything major here, and am not alone in having this issue. It's clearly a problem between us all and Microsoft's servers. What are you, Microsoft, doing to fix it?

I mean, there's no official app for Outlook.com that I can use to get my Calendar stuff nor support for CalDAV as far as I know, so... what can I do? Don't tell me to switch to Windows 8, as this is not the point (and I already use it, just not on the Mac).

End quote

PS: I've already done the links reset thingy, so don't bother telling me that.
My hotmail account has been blocked because of possible outside tampering.  I can not remember my security question from ten ago when I set Hotmail up and I have a different phone number now so they will not let me back in.  I contacted the Microsoft on-line safety team and they sent me here.  I need all the notifications and information that come into that email and I need to recover it.  HELP!
I received an email today stating that my account was over the limit and the account would be terminated in 24 hours if I did not verify it immediately... sounds like fraud to me but I'd like to be sure. See email:

Dear Outlook Customer,

The Microsoft Team noticed that 
Your E-mail account has exceeded its limit and needs to be verified for security reasons, If not verified within 24hrs, we shall terminate your account.


Click Here

Thank you for choosing Microsoft Outlook!

©2013 Microsoft

Microsoft respects your privacy. To learn more, please read our online Privacy Statement.
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA © 2013 Microsoft Corporation. All rights reserved.
I'm trying to add a valid new credit card so I can pay for my hotmail (outlook) plus account. Microsoft seems to put every obstacle in my path even though my intent is to PAY THEM. I've been shunted to these forums which tell me nothing.  Every other account in the cyber-universe--whether amazon or banks--has a simple way to do this.  How can I find a way to pay these people the $19.95 I would like to pay?  This seems like a ridiculous dilemma.
Hello, 

Since outlook now support IMAP protocol, I set up my hotmail account on Mac mail with IMAP using guidelines given by microsoft on these pages
http://answers.microsoft.com/en-us/windowslive/forum/mail-email/how-to-set-up-mac-mail-to-sync-your-outlookcom/afdfe981-20c7-4d4a-b6b1-9329b27f018a
and
http://windows.microsoft.com/en-us/windows/outlook/send-receive-from-app

After a long time (12 hours or so) and some help on my part (refreshing, asking for sync every half hour etc.) all my folders are loaded and mails downloaded.

However now that all is downloaded, the sync is very very slow (sometimes after an hour of "loading", the syncing is not done) and sometimes it throw this error :
"Unable to open "hotmail"
The connexion to the server "imap-mail.outlook.com" on port 993 has expired"

Is that something that is currently being resolved (as stated in some of the other topics) or is there another problem on my part

Thanks in advance for your help,

M.

PS : my hotmail inbox has got something like 10000 messages in different folders


Hi there,

I got another e-mail account "*** Email address is removed for privacy ***". Since I've forgotten the password and the answer of security question. I've tried lots of times on last week. And it was blocked now. Would you please help to recovery it ?
I've try my best to answer all the questions. And it is my company e-mail address. So it would be grateful if you can help me to resolve it.

For your reference, I got the e-mail reply from Microsoft account.

"Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner."

I can told I've already try my best to answer all the questions already. I really don't know how to do right now.

Please help me ~~~~~

Thanks and Best Regards,
ching

MY INCOMING EMAIL ATTACHMENT IS BLOCKED BY MICROSOFT, BECAUSE IT DOESN'T FIT THEIR "NORMAL PARAMETERS".

THE SENDER IS KNOWN AS SAFE TO ME & I KNOW WHAT THE ATTACHMENT SHOULD CONTAIN. THERE IS NO MANUAL OVERRIDE

TO UNBLOCK IT SO I CAN READ IT.

I DO GENEALOGY WORLDWIDE, SO I DON'T WANT THIS MICROSOFT CENSORSHIP OR AUTOSPELL CORRECTIONS.

IT IS YOUR WORKERS WHO ARE INEXPERIENCED & NEED A LIFE OF THEIR OWN, SO THEY WOULD STAY OUT OF MINE!!